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How can I reach Bangkok Bank Customer Service from outside Thailand?

Bangkok BankCustomer ServicePhone BankingExpat AdviceVisa and Immigration AssistanceCalling from AbroadThai Language SupportBanking Issues
Jan 5, 2021
4 years ago
Dana *******
ORIGINAL POSTER
UPDATE : it works with Skype !!!! Thank you all for your help !!! Buddha bless ! ;-)

HELP : BANGKOK BANK PHONE BANKING :

Hello, is there anybody who could help me : if you understands Thai well, and are currently OUTSIDE Thailand, could you please dial Bangkok Bank Customer Service Number : +66 2 6455 555 and press the key 2 : "for English language", and wait about 10 seconds to listen to the message in... Thai (unfortunately not in English...) and let me know roughly what they say ?

I am trying for days to reach them, but it is impossible... and I do not understand Thai enough to understand what they say when I call them... Calling from Switzerland...

THANK YOU SOOOOOO MUCH ! Happy New Year !
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TLDR : Answer Summary
The community member sought assistance in reaching Bangkok Bank's customer service while located in Switzerland, due to language barriers. Users responded with various tips: some suggested using Google Translate, others recommended calling via Skype, and many shared their experiences of inconsistencies when calling from abroad. Ultimately, it was confirmed that calling through Skype worked successfully for the original poster, which helped them communicate with the bank.
Naravadee **************
I will remember to call Khaosarn branch and get mobile number of someone who can speak English for you.
4 years ago
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Naravadee **************
4 years ago
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Naravadee **************
To contact BBL Khaosarn Branch to inquire about your account at their branch, you can call direct to +66 2
*****
80
4 years ago
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Dana *******
ORIGINAL POSTER
@Naravadee *************
 Wonderful ! Thank you !
4 years ago
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Dana *******
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Dana *******
ORIGINAL POSTER
I think there is a problem when calling from outside Thailand...
4 years ago
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Naravadee **************
@Dana ******
 Yes. So I went counter intuitive and pressed 1 to listen to the Thai language. I hope they only have one set of voice recording. If I remember correctly, you wanted to check your account balance. Instruction given in Thai to check account balance press *111. However, instruction in English to check the same is to press 1. Regardless, in both languages, press zero is for customer service.
4 years ago
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Dana *******
ORIGINAL POSTER
@Naravadee *************
 Thank you Dear ! I have called through Skype and it worked ! Good to know for future ! Happy New Year ! ;-)
4 years ago
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Naravadee **************
@Dana ******
 Happy New Year to you too.🥳🙏🤗
4 years ago
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Naravadee **************
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Naravadee **************
Hi Dana, I pressed 1 just calling from Thailand just to listen to the Thai language. If you want to contact Officer press 0 (zero). If you want to inquire about account balance press: *111
4 years ago
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Naravadee **************
You will hear long message in Thai in the beginning. It is just a warning to customers against scammers’ calls or emails with malware.
4 years ago
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Dana *******
ORIGINAL POSTER
@Naravadee *************
 Thank you !
4 years ago
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Dana *******
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Daniel **********
When I left the country for ten months they stole the money I had in the account and closed the account. When I went in to ask what had happened they explained they wouldn't give the money back or open the acc unless I went to the branch I had opened the account in back up in Sisaket 550km away.
4 years ago
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Dana *******
ORIGINAL POSTER
You were probably in.... Somalia :-D
4 years ago
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Dana *******
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Johnny ************
I have an app the staff helped me setup when I opened my account. I highly recommend it. It’s way more user friendly than any I’ve used in my home country. If your on the phone with staff... try to set up and save yourself many headaches. You can pay most of your utilities and other bills through the app as well.
4 years ago
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Dana *******
ORIGINAL POSTER
@Johnny ***********
 With Bangkok Bank, you cannot set up the Apps from abroad (I have tried last year by caling them...)... I am in Switzerland...
4 years ago
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Johnny ************
@Dana ******
 Poopy.
4 years ago
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Johnny ************
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David *******
Try calling when its day time in Thailand. They have English operators at day time (again, thai time)
4 years ago
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Dana *******
ORIGINAL POSTER
@David ******
 I cannot even reach the human operator... After the "Press 2 for English and the... Thai long message, it.. hangs up :-(
4 years ago
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David *******
@Dana ******
 that is what I am talking about, if you’re in Switzerland now and you were to call at this time, it is 7 pm here, so all the English speaking people are out already. The message probably says call at different time when it is office hours. So try calling when it is office hours in Thailand, and the English department is working.
4 years ago
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David *******
Before 5 pm Bangkok time.
4 years ago
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David *******
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Sergejs *********
try to call from Skype
4 years ago
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Dana *******
ORIGINAL POSTER
@Sergejs ********
 YESSSS ! It works with Skype ! Thank you sooo much ! :-)
4 years ago
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Dana *******
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Colin ********
Use the app and select English language if preferable
4 years ago
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Dana *******
ORIGINAL POSTER
@Colin *******
 Just tried.... same result : no English, but a long message in Thai.. Than's anyway... ;-)
4 years ago
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Colin ********
@Dana ******
 use a direct message on Twitter that worked for me
4 years ago
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Colin ********
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Jim **********
I've had the same problem calling from Bali during the past 9 months. I have to try quite a few times (sometimes only twice and sometimes have to call back another day), but eventually get English and can check my accounts. I have no idea why. Just checked my accounts again 3 days ago.
4 years ago
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กะลาสี *****
@Jim *********
 is it not an option to use the internet to check your bank accounts when you are not in Thailand? To be clear, I'm not speaking of the phone app, but rather the bank website?
4 years ago
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Jim **********
@กะลาสี ****
 I use iBanking on the BKK Bank website to check my local CM savings account and credit card accounts, but I can only check my direct deposit account with the NY Branch by calling the customer service number that Dana is trying to call. I've been doing this for almost 10 years.
4 years ago
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กะลาสี *****
@Jim *********
 thanks for the info. 👍
4 years ago
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กะลาสี *****
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Henderikus *****
Never any problem with English service at BkkBank, maybe because you calling from an abroad number
4 years ago
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Jim **********
Been getting through from Bali last year and again 3 days ago, but with multiple attempts.
4 years ago
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Dana *******
ORIGINAL POSTER
@Jim *********
 Maybe I should move to Bali... A wonderful place ! Lucky you ! ;-)
4 years ago
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Jim **********
@Dana ******
 Yes Dana, I was extremely fortunate to get "stranded" here in March and unable to return to Chiang Mai. And now I'm in no rush to get back.😄

Not sure if this makes a difference calling BKK Bank, but I have been calling them using Viber and like I said, I eventually get through to English.
4 years ago
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Jim **********
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Dana *******
ORIGINAL POSTER
@Jim *********
 Thank you Jim, then there is hope.. :-) (Last year, I had no problem with this service)...
4 years ago
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Dana *******
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Dana *******
ORIGINAL POSTER
@Rieks ****
 That's what I am thinking... :-/
4 years ago
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Stuart *********
@Dana ******
 I can’t think why an automated phone system cares where a person is calling from. It’s just a robot directing you to internal extensions or services. Perhaps it does. Maybe someone in the group can call them from overseas and see if they get the same as you. Alternatively message via Facebook.
4 years ago
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Stuart *********
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Colin **********
I contact them quite alot and the number works for me.
4 years ago
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John *********
Press button A
4 years ago
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Dana *******
ORIGINAL POSTER
@Colin *********
 Do you call from Thailand ? I am in Switzerland and it does not work... Gosh !
4 years ago
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Colin **********
@Dana ******
 sorry, its as the person said before my comment you have a 5 missing
4 years ago
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Dana *******
ORIGINAL POSTER
@Colin *********
 Mistake in my POST only. I actually dialed the correct number...
4 years ago
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Colin **********
@Dana ******
 ok in that case I can't help you, as I say it works here
4 years ago
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Colin **********
BTW you do have a modern "tone" dialing phone, not the old pulse dialing phone? The old phones would work if selected "2", its very unlikely
4 years ago
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Dana *******
ORIGINAL POSTER
@Colin *********
 Calling with my mobile (Swiss mobile number, Samsung galaxy... ;-) In the past, it worked very well...
4 years ago
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Colin **********
@Dana ******
4 years ago
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Colin **********
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Michael ********
I just tried and you are missing a five its 02
*****
55 and english works
4 years ago
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Dana *******
ORIGINAL POSTER
@Michael *******
 You're right. That's what I actually dialed indeed (have corrected my post). Still English does not work... Could this be because I am calling from abroad (Switzerland) ???
4 years ago
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Michael ********
@Dana ******
 No idea english (button 2) worked for me fine, i am calling from Thailand
4 years ago
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Michael ********
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Madz ******
You can do this on Google translate too. There is a record function or 'speaker' function that might be helpful 😊🤞🏼
4 years ago
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Stuart *********
If I understand the message correctly it says “Please use Siam Commercial Bank. Their customer service is sooo much better than ours”. Forgive me my Thai isn’t perfect so I may be off the mark. 😀
4 years ago
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Stuart *********
Seriously they have a presence on Facebook. Why not message them and see if they can help.
@https://www.facebook.c***********************
4 years ago
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Stuart *********
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