Answered6 years ago
How can I reach Bangkok Bank Customer Service from outside Thailand?
UPDATE : it works with Skype !!!! Thank you all for your help !!! Buddha bless ! ;-)
HELP : BANGKOK BANK PHONE BANKING :
Hello, is there anybody who could help me : if you understands Thai well, and are currently OUTSIDE Thailand, could you please dial Bangkok Bank Customer Service Number : +66 2 6455 555 and press the key 2 : "for English language", and wait about 10 seconds to listen to the message in... Thai (unfortunately not in English...) and let me know roughly what they say ?
I am trying for days to reach them, but it is impossible... and I do not understand Thai enough to understand what they say when I call them... Calling from Switzerland...
THANK YOU SOOOOOO MUCH ! Happy New Year !
HELP : BANGKOK BANK PHONE BANKING :
Hello, is there anybody who could help me : if you understands Thai well, and are currently OUTSIDE Thailand, could you please dial Bangkok Bank Customer Service Number : +66 2 6455 555 and press the key 2 : "for English language", and wait about 10 seconds to listen to the message in... Thai (unfortunately not in English...) and let me know roughly what they say ?
I am trying for days to reach them, but it is impossible... and I do not understand Thai enough to understand what they say when I call them... Calling from Switzerland...
THANK YOU SOOOOOO MUCH ! Happy New Year !
Answer summary
The community member sought assistance in reaching Bangkok Bank's customer service while located in Switzerland, due to language barriers. Users responded with various tips: some suggested using Google Translate, others recommended calling via Skype, and many shared their experiences of inconsistencies when calling from abroad. Ultimately, it was confirmed that calling through Skype worked successfully for the original poster, which helped them communicate with the bank.
51 repliesnewest first
Click comment and we will ask for your email, then OTP, then name.
Naravadee **************
I will remember to call Khaosarn branch and get mobile number of someone who can speak English for you.
Naravadee **************
To contact BBL Khaosarn Branch to inquire about your account at their branch, you can call direct to +66 2
*****
80
Dana *******
OP@Naravadee *************
Wonderful ! Thank you !Dana *******
OPI think there is a problem when calling from outside Thailand...
Naravadee **************
@Dana ******
Yes. So I went counter intuitive and pressed 1 to listen to the Thai language. I hope they only have one set of voice recording. If I remember correctly, you wanted to check your account balance. Instruction given in Thai to check account balance press *111. However, instruction in English to check the same is to press 1. Regardless, in both languages, press zero is for customer service.Dana *******
OP@Naravadee *************
Thank you Dear ! I have called through Skype and it worked ! Good to know for future ! Happy New Year ! ;-)Naravadee **************
@Dana ******
Happy New Year to you too.🥳🙏🤗Naravadee **************
Hi Dana, I pressed 1 just calling from Thailand just to listen to the Thai language. If you want to contact Officer press 0 (zero). If you want to inquire about account balance press: *111
Naravadee **************
You will hear long message in Thai in the beginning. It is just a warning to customers against scammers’ calls or emails with malware.
Dana *******
OP@Naravadee *************
Thank you ! 
Daniel **********
When I left the country for ten months they stole the money I had in the account and closed the account. When I went in to ask what had happened they explained they wouldn't give the money back or open the acc unless I went to the branch I had opened the account in back up in Sisaket 550km away.
Dana *******
OPYou were probably in.... Somalia :-D
Johnny ************
I have an app the staff helped me setup when I opened my account. I highly recommend it. It’s way more user friendly than any I’ve used in my home country. If your on the phone with staff... try to set up and save yourself many headaches. You can pay most of your utilities and other bills through the app as well.
Dana *******
OP@Johnny ***********
With Bangkok Bank, you cannot set up the Apps from abroad (I have tried last year by caling them...)... I am in Switzerland... Johnny ************
@Dana ******
Poopy. 
David *******
Try calling when its day time in Thailand. They have English operators at day time (again, thai time)
Dana *******
OP@David ******
I cannot even reach the human operator... After the "Press 2 for English and the... Thai long message, it.. hangs up :-(David *******
@Dana ******
that is what I am talking about, if you’re in Switzerland now and you were to call at this time, it is 7 pm here, so all the English speaking people are out already. The message probably says call at different time when it is office hours. So try calling when it is office hours in Thailand, and the English department is working.David *******
Before 5 pm Bangkok time.
Sergejs *********
try to call from Skype
Dana *******
OP@Sergejs ********
YESSSS ! It works with Skype ! Thank you sooo much ! :-)
Colin ********
Use the app and select English language if preferable
Dana *******
OP@Colin *******
Just tried.... same result : no English, but a long message in Thai.. Than's anyway... ;-)Colin ********
@Dana ******
use a direct message on Twitter that worked for me Jim **********
I've had the same problem calling from Bali during the past 9 months. I have to try quite a few times (sometimes only twice and sometimes have to call back another day), but eventually get English and can check my accounts. I have no idea why. Just checked my accounts again 3 days ago.
กะลาสี *****
@Jim *********
is it not an option to use the internet to check your bank accounts when you are not in Thailand? To be clear, I'm not speaking of the phone app, but rather the bank website?Jim **********
@กะลาสี ****
I use iBanking on the BKK Bank website to check my local CM savings account and credit card accounts, but I can only check my direct deposit account with the NY Branch by calling the customer service number that Dana is trying to call. I've been doing this for almost 10 years.กะลาสี *****
@Jim *********
thanks for the info. 👍
Henderikus *****
Never any problem with English service at BkkBank, maybe because you calling from an abroad number
Jim **********
Been getting through from Bali last year and again 3 days ago, but with multiple attempts.
Dana *******
OP@Jim *********
Maybe I should move to Bali... A wonderful place ! Lucky you ! ;-)Jim **********
@Dana ******
Yes Dana, I was extremely fortunate to get "stranded" here in March and unable to return to Chiang Mai. And now I'm in no rush to get back.😄 Not sure if this makes a difference calling BKK Bank, but I have been calling them using Viber and like I said, I eventually get through to English.
Dana *******
OP@Jim *********
Thank you Jim, then there is hope.. :-) (Last year, I had no problem with this service)...Dana *******
OP@Rieks ****
That's what I am thinking... :-/
Stuart *********
@Dana ******
I can’t think why an automated phone system cares where a person is calling from. It’s just a robot directing you to internal extensions or services. Perhaps it does. Maybe someone in the group can call them from overseas and see if they get the same as you. Alternatively message via Facebook. Colin **********
I contact them quite alot and the number works for me.
John *********
Press button A
Dana *******
OP@Colin *********
Do you call from Thailand ? I am in Switzerland and it does not work... Gosh ! Colin **********
@Dana ******
sorry, its as the person said before my comment you have a 5 missing Dana *******
OP@Colin *********
Calling with my mobile (Swiss mobile number, Samsung galaxy... ;-) In the past, it worked very well...Colin **********
BTW you do have a modern "tone" dialing phone, not the old pulse dialing phone? The old phones would work if selected "2", its very unlikely
Colin **********
@Dana ******
ok in that case I can't help you, as I say it works hereDana *******
OP@Colin *********
Mistake in my POST only. I actually dialed the correct number...
Michael ********
I just tried and you are missing a five its 02
*****
55 and english worksDana *******
OP@Michael *******
You're right. That's what I actually dialed indeed (have corrected my post). Still English does not work... Could this be because I am calling from abroad (Switzerland) ??? Michael ********
@Dana ******
No idea english (button 2) worked for me fine, i am calling from Thailand
Madz ******
You can do this on Google translate too. There is a record function or 'speaker' function that might be helpful 😊🤞🏼
Stuart *********
If I understand the message correctly it says “Please use Siam Commercial Bank. Their customer service is sooo much better than ours”. Forgive me my Thai isn’t perfect so I may be off the mark. 😀
Stuart *********
Seriously they have a presence on Facebook. Why not message them and see if they can help.
@https://www.facebook.c***********************
Activity
15 joined15
people
Related
25Can I open a Thai bank account with a visa-exempt entry before securing a Non-O retirement visa?
1.1k1096d
What banks in Chiangmai can foreigners use to open an account for a Non-O visa without a 4-month freeze?
1.3k403mo
Does the London Thai Embassy contact employers to verify if an employee can work from abroad?
4.1k31545mo
Why is Bangkok Bank considered unreliable for non-immigrant retirement visas in Thailand?
10.5k821347mo
How can I successfully obtain a 12-month deposit statement from Bangkok Bank for my 1-year visa renewal in 2023?
2.6k16398mo
What should I know about getting a Non-O extension in Thailand, specifically regarding Bangkok Bank procedures?
1.4k11118mo
Can I switch banks for my visa extension transfers in Thailand, or must I use the same account for 12 months?
2.1k14278mo
Are Bangkok Bank accounts still accepted for retirement visa applications in Thailand?
9.4k741119mo
Should I open another bank account for visa renewal after getting my O marriage visa in Thailand?
1.8k16111y
How do I successfully reopen a frozen account with Bangkok Bank?
11.6k342531y
What should I do if Bangkok Bank won't provide my non-O visa bank statement?
7.1k63541y
Why is my Bangkok Bank account unable to make transfers or top up despite no notifications?
3.6k1451y
What should I do about the secondary savings account that Bangkok Bank wants me to open?
8.5k551251y
Why does Bangkok Bank keep asking me to visit my branch after I've updated my details?
4.7k26341y
How can I resolve my locked Bangkok Bank account after two weeks with no feedback?
7.4k59741y
Are printed bank statements from Bangkok Bank acceptable for a retirement visa extension in Thailand?
5.5k38432y
Can I open a bank account in Chiang Mai with a DTV visa?
21.2k1762252y
What are the challenges expats face with Bangkok Bank when changing phones or phone numbers?
10k85952y
Can I open a bank account with a 90-day O visa in Thailand, and where is the best place to do so?
1.6k1263y
What do I need to open a Bangkok Bank account for my retirement visa in Hua Hin?
653243y
How can I access my Virgin Money account from Thailand without a UK phone number?
5.7k46494y
Do I need to return to my Bangkok branch to get a letter from Bangkok Bank for immigration purposes?
3.9k28434y
What is the best way to transfer funds from a UK bank to Thailand as an expat?
5.3k38664y
How can I successfully open a bank account in Thailand with an O-A visa?
12.1k1121015y
What is the process for transferring funds to Thai Elite using Bangkok Bank, and what is the juristic number?
3.1k26277y
Resources
Need help with your Thai visa?
#1 visa agent · 4,000+ reviews · 100,000+ expats served