Supplied my paperwork & photocopies on 28th August. I was originally told their ‘head office’ would receive this, review it and un-freeze the account within 7 days. So far nothing. Went back in my branch last Thursday (18th Sept) and saw the same employee. I was told to wait another week or two, as their head office was very busy! So, currently frozen for 24 days and counting! 😔

Your journey is practically identical to mine

@William **************

. Different branch of BB however.

I went through the same process on 28th August, and was told within a week it would be Un-frozen after BB head office had seen all the photocopied proof and read my form.

20 days later and still frozen. I went back to my branch this morning and saw the same employee as before. I was basically told to wait another week (maybe two) because their head office worked slowly and there were a lot to process!

@Giovanni *********

How fo I get that?

@Giovanni *********

Similar to a TM30?

Maybe a dumb question, and please don’t shoot me down, but what is a ‘Yellow Book’?

@Steve *****

It’s a total nightmare

@Anthony *******

Mine does. It allows money paid in, but can not withdraw money.

@Steve *****

That’s exactly what I got.

@Brandon ***********

Excellently and concisely explained 👍