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What should I do if I'm having trouble accessing my KrungThai mobile banking app as a DTV visa holder?

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I have done it twice at the Samrong Imperial World Krungthai branch. Both times went smoothly for me. The last time was about one month ago, when I transferred the Krungthai NEXT application to my new phone. I originally opened my bank account while I was on ED visa, and I am currently on a DTV. They only took my last DTV extension page and didn’t ask any questions.

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