friendly tip.. Shoyld be asking any visa information in the future, please include your passport country... You may have received 'friendly advice' but without that information to be fair.. it could be totally wrong advice...
I did one recently and was rejected.. Said.. 'first one after entering the kingdom must be done in person'... Fine, but I've been here 9 years and never left? I resubmitted the next day and it was approved...
Didn't they say last year it was being updated or improved with more computerised?