It works like this; the company whose service you pay for has staff that meet you either at the gate when you get off the plane (Don Meaung) or by gate number 5 at Suvarnabhumi. They escort you to the fast track immigration lane. You go through and they wait for you on the other side, help you get your bag and if you’ve also booked transport with them, take you to the car.
Fast track only was ฿1200
More for the car service on top if you choose that as well.
It’s all explained on the company websites you find after a search for
You did the right thing in escalating that to a supervisor. You were also polite, stood your ground and have done nothing wrong.
Don’t let one angry person make decisions for you as to where you want to spend your time.
Just to add to this, I usually pay for fast track immigration. Not just to skip the queue but the officers in the fast track lane are usually more experienced and less hassled. Always get a smile too.
Two applications I was involved with received requests for further documentation that it could be said had been supplied already; 1. Work contract
2. Bank statement showing the minimum 500k
What was then uploaded was 1. The work contract again, plus another letter from the person’s line manager, dated on the day of the request for further documentation, with more specific information regarding the terms of the DTV rather than the original, more generic ‘this person can work remotely from Thailand’.
2. Bank statement dated on the day of the request for more documentation as we assumed they wanted to check that the money was still there.
The requests they send have these generic descriptions but I think that if they’re asking for something you think you’ve already sent, it may well be that what you’ve already sent might not quite be what they’re looking for.
When I help online visa applications (which ate not just for Thailand) I always try to imagine the person looking at the application, what their criteria are, and that all they have to go from is what you’ve uploaded. So try to make what you’ve uploaded as comprehensive as possible so that they can them approve your application and move on to the next one.