@Hans ********
I don't see how rude answers help anyone.
Your story or what airline you took or why you came here is not relevant to the topic. Why are you so defensive about this airline and valid criticism, especially if you have never flown with it?
If you feel people complain too much, as I often find, then why use Facebook? When they bitch, I just ignore them or go to another post.
Someone asked a question and I gave my opinion, with valid reasons stating I had researched it at the time. research without being rude.
There were many people with far less valid comments simply saying "I don't like KLM". I was clear and specific. Why does my experience bother you so much that you feel some bizarre need to invalidate it?
And who actually says that? " as they say, so beautiful - for your ass".