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What should I do if I can't access my KrungThai Bank account from abroad?

Dec 3, 2025

4 days ago

Nadeem ********

ORIGINAL POSTER

Can’t access my KrungThai Bank Acct!!

I opened my KrungThai bank account 2yrs ago when I was in Thailand using my educational visa paperwork.  All good, used the account for loads of transactions and daily life.  

I am now back in the UK.  No plans to return to Thailand anytime soon.  Changed my mobile and can’t access the Krunghtai app.   It prompts me for my passport number.  I give it.  Then it says more ID required and go to the branch in person. 

Going to the branch in person is not possible.  They must have a ID verification process for foreign account holders who are not in Thailand??  

Can someone advise?

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