I had a similar situation on this past week. Went to open a bank account with SCB, who I had banked with 10 years ago. I need the account as I have just started a job and salary needs to be paid. Knowing not having used my old account didn’t mention it. When I presented all my paperwork, the SCB officer stated that my passport number was not the one they had on record. Yes I stated it is an old expired passport, this is my new one. I then got sorry we cannot open you a bank account as you don’t have the correct passport. Despite the constant to and fro about how Aussie passport numbers change on renewal, they refused to open a new account as I already had a profile in their system with a different passport numbers change. They were not able to get their head around this fact. I worked in Thailand previously for over 20 years and this is my first return as an expat on a Non-I B visa and Work Permit, with hopes of retiring here in 6 months. Can now understand everyone’s frustration with the banking system.

Thanks Kerry, that’s great. Didn’t see that policy today when I was searching, I will check the site again tomorrow. Appreciated.

@Kerry ******

I am moving to Thailand from Oz in August and can’t get health insurance under USD6k per year. I am a healthy 61 y.o with no pre-existing conditions, are you able to share who you use? Thank you.