agreed, the team in BK Bank in EmQuartier used to be excellent, but I went back recently to renew my debit card, and they wanted all sorts of extra ID. I have a European passport and a drivers license and residents id in singapore, but they refused to renew my card saying they had to be from same country as my passport. Totally rediculous. Sorry for them, I opened a K Bank account with the very helpful staff in Central Embassy, and moved my money across. By by Bangkok bank… Even better, I found wise transfers to KBank are instantaneous. It takes two days to arrive at BK Bank…