Yes, they may have various partners. I also was surprised to discover that money did not go directly to my Bank Krungsri when I instructed Wise when sending. And Krungsri told me to ask to Bangkok Bank, where I even not have a bank account. But luckily these 2 banks are very near at Chaeng Wattana 😄 and I fixed the problem in 30 minutes.
that's why you ask the papers of the international transfer to the Wise Partner Bank (in my case Bangkok Bank) and not to your final bank (that can be different than Bangkok Bank, in my case Krungsri).
In my case I first had to find out the partner bank of Wise, that was Bangkok Bank, then ask to Bangkok Bank to print out the document that show the transfer of the 800.000 baths to give to the Immigration officer together with my Krungsri updated Bank Statement. Luckily at Chaeng Wattana Bangkok Bank is just next to Krungsri and I could print these documents all there 😀
I tried today but it did not work for me. This is my second report, first was in presence, this one eventually online but on the app on android it doesn't work for me, maybe with Google Chrome on computer.