sadly , expired passport means just that , you need to apply for new passport for his wife . Passports need to have a minimum of 6 months left and the visa they give you will only be stamped to the expiry date of your passport.
if your SIM card matches your name and you did face recognition, then you just need to set the new transfer and withdrawal amount back to what you want in your phone app . It was reset by the bank to prevent fraud . I turn my limits down and just increase them when I need a bigger transfer and turn them back down after I done the transaction.