It is quite long winded to explain everything but when you do the uploading sections on the COE. Just have all your required files on your computer so you know where they are.
If you do not have a scanner for your passport photo. Take a good clear photo of the passport page and there are no flash reflection distorting the image and upload on the passport section. If your applying for an actual visa like TR or STV. Also scan the visa as well and upload in the passport section. But in my case I did the visa exemption so no visa was needed.
Section 2 which is attachments for further consideration. Upload your confirmed return eticket. Screenshot the part of the insurance wording to highlight covid cover, the amount of cover and also if it covers you while in Quarantine. As I have a note 10 phone I can use the pen to point this out.
Then the third part which is very important is upload the actual policy summary which has all your details like name, DOB, Medical coverage (lets say $10million which is way above the US$100,000 coverage), the start of the policy and end of the policy.
Then you should have a document which is the full wording of your policy stating your cover which also highlights covid coverage like the screenshot to did for section 2 but this is the full policy which they can read.
It is trial and error. If you complete it and you get a rejection email. It will tell you why.
When I did this my eticket was the issue. So I highlighted every section of the flights and date of departure, flight numbers etcI had which were departing and returning back to the UK. Eg LHR DOH, DOH BKK, BKK DOH, DOH LHR.
once you finish your quarantine. The hotel should give you paperwork to confirm you have completed quarantine and you should also have the test results of the two negative RT-PCR tests whilst in quaratine.
As to going to Pattaya. I am not sure what the process is at present when crossing between provinces as from my knowledge in the past, they might ring fence Pattaya and only let people in who have an actually need to be there.
Unless she lives there and can provide proof, then they will let her in.
Then in the insurance policy section you put the insurance policy summary which has your policy details and also the full policy wording. It worked for me.
yes when I put this in as attachments for further consideration. I screenshot this part of my document to show the policy wording which includes the cover amount, being in quarantine and covid 19.
This group along with other groups is here to help and guide people. To some seasoned travellers to Thailand. These new processes can even stump the most technically savvy people out.
Also remember that there are some who are not great with using technology and rely on us to help.
your welcome. Hopefully it will not be an issue but always have a back up plan in case. Sometimes lack of any information causes untold distress to both parties.