That’s super stressful having to wait that long. I understand how you must feel having to live day by day in a hotel and constantly checking your emails for updates every day.
As frustrating as it is, please hang in there. It’s now just gone past the 10 business days, so I’m very certain you’ll get an update by this weekend. If not, send out another email explaining your situation with your visa, and don’t forget to quote your passport number and specific case number too.