yep. That’s why I mentioned that I have all the paperwork at hand. I just want someone to help with the queues and any adhoc requests that get lost in translation. Spending hours there is not my idea of fun and I have more productive things to do with my time I think.
I get you Don. I guess I’m looking for someone who’s not one of those agents I mentioned but a different kind of agent offering a different kind of service to those others.