@James *******

thanks for the advice. Do you think if we cancelled our original insurance it would be ok still, as we still have appropriate insurance? Do they just scan the qr code (which I can see doesn't say what insurance you have)?

@Lai ************

@Eri ***********

sorry both, thought you were applying for Phuket Sandbox- this is only for Phuket Sandbox!

We used this e-mail and contact form on the qr code and got our thai pass back within an hour (after waiting 9 working days). Hope this helps 😊

@Adam *******

that's fair enough! Glad you got it sorted 🙂

@Adam *******

how's it going? I finally got +6622035000 to work yesterday on Skype, think I selected 9 twice in the end to get english. After a hour on hold she said she couldn't help with Thai Passes for Phuket Sandbox (gave me other numbers but they don't work). Hope you're having better luck! to work yesterday on Skype, think I selected 9 twice in the end to get english. After a hour on hold she said she couldn't help with Thai Passes for Phuket Sandbox (gave me other numbers but they don't work). Hope you're having better luck!

Are we doing something wrong. Based in the UK and my phone doesn't even let me call them, using any number on website or given in this group! Anyone else had this?