# Bank limitations for DTV, response from Krungthai

My Krungthai account has stopped working today: card payments were declined, and the app is locked.

I opened this account while was on an ED visa (2024), and later (2025) switched to a DTV visa (workcation category for remote workers).

I visited a branch and spent about 2 hours resolving the issue.

The outcome was:

• The account itself works, and I can receive transfers

• My debit card was unlocked for online payments until its expiry date, so I can pay in Grab, online, and at stores.

However, the Krungthai NEXT (bank application) is still soft-locked: I cannot log in; the app shows: "Additional verification required, please visit a branch."

The branch teller informed me: "Since you are on a DTV visa, we cannot unlock your app unless you change your visa."

So, there is a lock: you can not login app because verification needed, you can not verify because of DTV is limited.

There is a response from krungthai support email:

>

Dear Mr. ***

Please be advised that Krungthai Bank has implemented updated conditions governing account opening for foreign nationals and authorization for the use of the Krungthai NEXT Application.

2. DTV Visa Restrictions: Please note that the bank currently does not accept new account openings for customers holding a DTV Visa, nor can this visa type be used for applying for other bank products or services.

These updated conditions are effective from April 3, 2025, and remain current.

The new policy entails the following key limitations, impacting both new and existing customers. New Account Opening is no longer permitted for foreign nationals holding student visas (specifically those attending language schools or special, non-degree courses).

Furthermore, for Existing Customers, this policy impacts service access in two main areas: if you encounter issues with the Krungthai NEXT Application and require identity re-verification to regain access, you will be unable to complete this process. Additionally, existing foreign customers are currently unable to issue a new or renew an expired Debit Card.

We again sincerely apologies that our branch staff were unable to provide the requested service. Please understand that our employees are strictly obligated to adhere to the rules and conditions established by the bank, ensuring consistent operational policy across all locations.

If you have any queries, please do not hesitate to contact our Krungthai Contact Center at 02-1111111 , 24 hours every day.

For more information and benefits, please kindly visit our Website or via application Line@Krungthai Connext

Sincerely yours,

Krungthai Contact Center

KrungThai Bank PCL.

I contacted to a few random agents, in hope that prob they have any workaround.

There are their responses:

#1:

>

Unfortunately, because the DTV is treated as a tourist-type visa, most Thai banks no longer allow DTV holders to open accounts, and some have recently begun deactivating tourist-visa accounts. This policy was updated recently, and based on what we have seen, it is unlikely to change soon.

#2:

>

That right for DTV visa it 's same tourist visa can't unlock. But you can used true money or if you have Thai friends can give they bank for you. I feel sad that I can't help you with this matter.🙏🙏🙏

So, it seems impossible to have a bank account on DTV at all, even existing ones will be limited. I had a hope that this won't occur to existing customers (like in my case: opened account on ED, then switched to DTV), but it did not work.

Quite sad that while being allowed to live and work remotely from a country for 5 years period you have no access the local banking.

Even re-issuing existing card is impossible (so if one day you will see fraudulent transactions, that may happen after any random data breach, like recent AirAsia one - you can either tolerate or block your card forever, e.g. lose ability to pay online).

According the Krungthai response, it seems that even ED visa holders will be affected (existing and new ones), just matter of time.

For Promptpay (QR payments) the workaround is to use TrueMoney app: after passing verification you will be able to pay by QR, receive money by QR, for both company and personal accounts. It may take A LOT of attempts to pass verification: attaching the same docs may lead to different outcomes: mine was verified from 1st attempt, my wife still can't pass it after >5 attempts.

Have been in Thailand for 3 months total this year. Do I need a visa when I am going back this month?

1. Is it the landlord’s responsibility to report to immigration if a foreign National lessee breaks their lease and has moved out earlier (months not just a few days) than their lease?

2. When a foreign National leaves the country and returns to their same home that they lived at before they left the country (and had already done a TM30), is a new TM30 need to be done?

3. Has immigration discontinued the departure card?

4. Who ultimately has responsibility for the TM30? If the landlord provides and signs the landlord information on the form and tells the lessee to report to immigration within 24 hours of the move in date (with documented proof photos), shouldn’t the lessee have responsibility? The lessee can also fill out the form without the landlord although it is not obvious looking at the form. I think there are instructions in this group as to how to fill the form out without the landlordas I remember doing this once because my landlord was unaware or pretended to be unaware of the reporting requirement.

Currently i am holding a non immigrant O multiple entry Visa.

My question is if i leave the counrty and come back before my visa runs out what requirements and procedures do i need to follow to re-enter Thailand?

Question... for foreign flying domestically In Thailand is there any special documents we need?

Hi there all. My flight was cancelled from england 2 days before due to fly . I have a visa witch I have to use before may 26 if there's a chance I could get back does anyone know if the thai immigration would lift the paper work stating I have not got covd 19 at airport and able to enter thailand. Thanking you.

We got an email from the US Consulate in Chiang Mai today telling us that immigration officials have been given a directive that gives them the authority to approve "extensions of stay for certain foreign nationals, including US citizens." I suppose that's what they do anyway, but it sounds like this means they have more latitude now. We're hoping this means you don't necessarily need a letter from your embassy, especially since A) you have to make an appointment to get one here in Chiang Mai and B) appointments are booked through March 31.

I need a quick info guys. Can a foreign national work (not teaching) in Thailand legally without holding a bachelor degree? I mean if the person has enough skill and experiences then can he or she get a work permit without a degree?