TTB closed the limit adjustment for all foreign customers until recently, 09th September so I don't think you could have been able to adjust it in the branch two weeks ago. Ive done the face scan registration on the first day it was available, somewhat in June or July. I have waited patiently for them to "open" the system for foreigners on 09th September, and trying it over the app. The message i got was 'go to the branch for verification' which i did today. The rest of the story can be read in my post.
this beside the topic. My account is not frozen and im here on a B extension with work permit. The problem is with the bank and its customer service which is non existing at the moment.