It says 'Hotels' must verify. Yes, there are a lot of 'not so smart' people working in Hotels but as the saying goes, you get what you pay for. If they want your business they'll make the effort...
Our US guests got their Insurance and all their documents together yesterday and they had their Thailand Pass in 8 hours. This was amazing as it can take up to a week but most of our guests, there's been about 18 since January 11 have their Passes in days. Some were rejected at first, mostly because they didn't display clearly on a 'one-page JPG file' the Insurance, their name, travel dates and $$$ coverage' Get that right and you'll get your Pass fast. All files need to be JPG format, Passport page, hotel certificate, vax certs, everything. Have it all prepared and you'll get it fast. Good luck.