You're welcome, that's how we have done it and we are both 'Farangs' I did the retirement visa myself which is fairly easy and I used TLC ( the learning center) for my wife's Ed Visa
You would both have to have separate bank accounts with your own funds for you both to get retirement visas, alternatively you can apply for the retirement visa and your wife does an ED Visa (Education) and once you have your retirement visa she can follow you, but first you have to have 3 months non O and then apply for the retirement Visa, your funds need to be in a Thai bank for at least 2 months before you apply.
They speak English at immigration you can do it yourself it's easy if you don't panic and take your time, an agent should be no more than 20k if you feel you really need to use one, There is an office below The Language Centre (TLC) On Phetkasem road that can help you, ask for Apple
Oh pardon me for it not being usefulful to you but I posted it for other people to read too., I'll speak to Pattaya mail and tell them to try better next time!
Yes that may be the case as there are certainly more Asian tourists there than in HH >> Government officials are reluctant to give a timescale for the latest crackdown on foreigners trying to open bank accounts in Thailand. Tellers at Thai banks told Pattaya Mail that the problem might last for several weeks whilst investigations continue into fake websites, messaging apps, social media and individuals suspected of involvement in banking criminality. Some bank staff say that the biggest single issue involves Asian tourists opening bank accounts to launder cash into capital-flight cryptocurrency which is hard to track.
As far as I can read from the article it seems to be only temporary until they work through all of the 'mule' accounts and figure it all out, some 200,000+ accouts are being reviewed.