They are so regulated that there’s no room for error for a new user and refuse to understand or give reasons for any of their lock out actions. Once locked out you’re done with them for life.
Went to Bangkok Bank they had no clue why, tried same transfer later and transfer went through. I don’t care for glitches in the system makes me nervous.
I had that problem with Wise and EX, I have a suffix of the second (II) after last name being named after my father, used my passport with them which has it but bank account and drivers license doesn’t have it, when asked for further ID suffix wasn’t listed (I never use it) both companies proceeded to lock me out.