@William ********

I have no problem with getting the agent to do it. I'm just looking for a alternative to using agents and doing things myself because I have lots of time and would like to learn the processes myself

Thanks Brandon I will have to check with them as they did do a certificate of residency for my new motorbike.

@Munly ******

yes and because of the panic I have seen agents in some cases triple their fees for opening bank accounts.

@Pete ******

good morning Pete. Yeah you're absolutely right I had no difficulty with my non-O, passport and 1 year lease agreement. First attempt at a mall branch failed. My second attempt at standalone Bank branch was successful. Took about 30 to 40 minutes to walk out with phone app, card and bank book

I decided against verifying things at the big bank branch for my account but when I used my bank card at another bank ATM everything was fine. I'll just leave it as it is instead of risking opening a bigger account of worms. Good luck to everybody with this similar issue

@Phil *****

I agree I haven't heard of any issues with them

Another detail as an afterthought when they give the option of Authentication when you phone the call center for the Big Bang they offer two options for account verification one is the SIM card for the phone password entry and the second one is with your bank card number submission. I believe it may have unlocked when I submitted the bank card number as well as the three digit security number allocated to that card that could very well have unlocked. I will have to check at a local branch to ensure everything is okay as I mentioned earlier. Good luck to everybody who is having similar issues

Brandon Thurkettle thanks for your advice everything seems to be okay now after only being locked out for about 1 hour.

Just an update on my op. It seems I was only locked out for about 1 hour and then everything was available again on the phone application for big Bank. When I was locked out immediately before being locked up there was an update agreement that I agreed to and it seemed that is what locked me out. I waited about 1 hour and tried a login and simple transfer and all was successful. I will be confirming everything at a local branch of the big bank just to ensure everything is okay. Thank you for your suggestions and shared experience in this string

Based on Retirement sorry should have mentioned in 1st reply