Just a bit of advice.

My bank card expires soon went to K Bank to renew today.

No she said you have a new passport. She needed my old passport as numbers are different to what you opened the account with. Go job I kept old passport. The banks aren't up to date with new uk passport. After further hour she finally clicked on UK passport she was trying to enter GBR ,in the end got it done ,keep your old passport for this.