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technical setup

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This page displays all the results for the Technical Setup tag, sorted by the most recent activity. There are a total of 1 questions that have been tagged with Technical Setup. Explore the questions to find discussions and information relevant to this topic.
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What is the experience of working remotely from Thailand as a call center or customer service agent regarding latency and call quality?
Jun 10, 2025
3 days ago
Benedikt *********
ORIGINAL POSTER
Hi everyone!

Has anyone here worked remotely from Thailand (e.g. Bangkok) as a call center or customer service agent for a company based outside of Thailand for example, in Germany?

I'm especially interested in your experience with latency and call quality:

How was the latency or delay when using VoIP tools (e.g. Aircall, RingCentral, Zendesk)?

Did you use a VPN, and if so, did it affect performance?

Were there any noticeable issues when talking to clients or customers in Europe?

I'd really appreciate hearing about any technical setups, tools, or providers that worked well (or didn’t).

Thanks so much in advance! 🙏
Remote WorkThailandCall Center ExperienceVoIPVPN PerformanceCustomer ServiceLatency IssuesInternet ConnectionTechnical Setup
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