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What is the experience of working remotely from Thailand as a call center or customer service agent regarding latency and call quality?

Remote Work Customer Service Call Center Thailand VoIP Latency VPN Internet Quality Working from Abroad Expats in Thailand

Jun 10, 2025

5 hours ago

Benedikt *********

ORIGINAL POSTER

Hi everyone!

Has anyone here worked remotely from Thailand (e.g. Bangkok) as a call center or customer service agent for a company based outside of Thailand for example, in Germany?

I'm especially interested in your experience with latency and call quality:

How was the latency or delay when using VoIP tools (e.g. Aircall, RingCentral, Zendesk)?

Did you use a VPN, and if so, did it affect performance?

Were there any noticeable issues when talking to clients or customers in Europe?

I'd really appreciate hearing about any technical setups, tools, or providers that worked well (or didn’t).

Thanks so much in advance! 🙏

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TLDR : Answer Summary

The post seeks experiences from individuals who have worked remotely from Thailand in customer service roles, specifically regarding latency and call quality when using VoIP tools while connecting to clients in Europe. Comments share mixed experiences with VPN usage and internet connectivity, noting the importance of location and equipment for optimal performance.

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Juri *********

I had bad experience using open VPN over 2.4ghz portable wifi router. VPN was set to eu. However when using another VPN with US location over 5ghz wifi router it was fine. Generally wifi speeds and connection stability in Thailand is fine, but however be adviced that there might be power outages up to 3h. Also if you rent apartment or hotel make sure wifi router is in the room. Shared routers in corridors suck.

5 hours ago

Brandon ************

@Juri ********

definitely have to have your own service with your own wired router inside your room. Shared building wifi does not have the service availability for the level of confidence needed for working.

5 hours ago

Reply to

Brandon ************

I haven't worked in a call center, but I've worked remotely from Thailand and done lots of meetings with my co-workers in the US. I never encountered any latency issues that affected the call enough to make a difference. Both on and off VPN seemed fine in those cases. Sometimes there's a bit of lag when using apps and tools on the computer, but nothing more than a couple extra seconds when trying to load something.

5 hours ago

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Brandon ************

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