Hi everyone!
Has anyone here worked remotely from Thailand (e.g. Bangkok) as a call center or customer service agent for a company based outside of Thailand for example, in Germany?
I'm especially interested in your experience with latency and call quality:
How was the latency or delay when using VoIP tools (e.g. Aircall, RingCentral, Zendesk)?
Did you use a VPN, and if so, did it affect performance?
Were there any noticeable issues when talking to clients or customers in Europe?
I'd really appreciate hearing about any technical setups, tools, or providers that worked well (or didnโt).
Thanks so much in advance! ๐
TLDR : Answer Summary
The conversation discusses experiences of remote work in Thailand for customer service roles, particularly focusing on call quality and latency issues when communicating with clients in Europe. Participants share various insights about the performance of VoIP tools and the impact of using a VPN. Some users report no significant latency issues when not using a VPN, while others note a slight increase in latency with a VPN, specifically a 200ms ping to Germany from Bangkok. Participants recommend using a wired connection and more reliable VPN options to improve performance.