@Yuen ********
British public servants often have the attitude that they are doing you a favour. The fact that they are not being paid by you directly seems to make British people think that the service is free and that we should be grateful. The fact that we’ve paid huge amounts of tax over many years seems to not be a consideration. The result is often that they take a passive aggressive approach to the people they are paid to serve, suggesting that you’re wasting their time. This attitude is normally more common in the administrative staff than in the profession people. A good example is the National Health Service - when you finally get to see a doctor or some other clinical staff, they will treat you with respect and professionalism. The problem is that you will have to go through a number of administrative people who will make you feel like a freeloader.
All cultures have their good points as well as their pathologies and this is just part of the joy of being British. 😂