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visa for stepchildren
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Please help I need advice. I have a non-O spouse visa,  I applied for mine and my son(17) both non-O visa from the embassy in Laos. They granted my non-o visa, but they gave my son a tourist visa.. I was told in this group that with the tourist visa I could get the non-o without having to cross back into Laos.. but I went to immigration today(Nong Khai) and they told me they can’t do it.. they said I have to start over and do the e-visa again and go back to the embassy in Laos.. so my question is- is there something that I’m supposed to say or possibly go to a bigger immigration office(Udon Thani) please tell me how can I get his visa fixed without doing the whole process over again? I’ll add that he is the step child so my Thai husband isn’t on his birth certificate but I tried to explain that on the e-visa but it’s hard because there’s no way to message back and forth you just have to add it in when you send the documents. Thank you 🙏🏻