Bangkok Bank Phone Banking in English : Impossible...

Hello there, I am trying to check my account balance from outside Thailand through the Bangkok Bank vocal phone banking (+66) 02645 5555). When one choses the English service, it does not work : some long message in Thai is given... Have tried more than 20 times, still no English. Does anyone else have the same problem ? Thanks !

PS : No problem to download the Apps, but to activate the Apps : you have to do it on an Bangkok Bank ATM & a Thai SIM (for the OTP) i.e. only in Thailand... And no e-banking possible when on a Non-O / Retirement visa... I have neither Apps activated, nor e-banking facility.