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What are the experiences with Pacific Cross health insurance and recommendations for alternatives?

Pacific Cross Health Insurance Expats in Thailand Customer Service Insurance Recommendations Thai Insurance Companies Cigna Krungthai Axa Easycare

Feb 25, 2022

3 years ago

ORIGINAL POSTER

Anyone else have Pacific Cross health insurance? Its taking them almost 9 days just to get my application processed. If this is their level of service just to get my money then maybe it'll be worse after they have my money.  I think maybe 🤔 I should go with another insurance company.

Recommendations?

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TLDR : Answer Summary

The post discusses a user's frustrating experience with Pacific Cross health insurance, highlighting delays in application processing and concerns about the company's service levels. Several comments provide mixed reviews: some users had negative experiences with claims and applications, while others reported satisfactory processing times and customer service. Recommendations for alternative insurance providers such as Cigna and Easycare are offered, with one user mentioning their positive experience with Easycare during a critical health situation.

Chris *****

A+ Easycare. Cheaper and better customer service. My other half had a cancer scare last year and they handled the process brilliantly.

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Rick ***********

I gave up on them based on their service when I tried to apply.

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Gee ******

ORIGINAL POSTER

@Rick **********

exactly what happened to me. 9 days later and even sent my payment and still no policy. Terrible 🐌 service

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Gee ******

ORIGINAL POSTER

@Rick **********

did you have a hospital stay or other claim that they took care of?

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Rick ***********

No. My policy with another insurer was expiring and I wanted to make sure there was no gap in coverage but they were unable to process my application quick enough or communicate effectively about the time it was taking. So I ended up just renewing my policy with my original insurance company.

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Rick ***********

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Nick *******

I had also a negative experience with them during the application proces. avoid them!

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Dale **********

I have them. They have been great and fast for me

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Graham ********

I have recently finalised my 12 month insurance policy with Pacific Cross, and yes it took the best part of 2 weeks to process all the documentation including my 13 pages of medical test results (I am 70 with a few pre-existing medical conditions and therefore exclusions), policy offer & acceptance, payment authority, insurance certificate & insurance policy.

There were a few hiccups along the way but the overall service and communication was helpful, friendly & respectful.

Just remember, multi-national health insurance providers won't go broke!!!!!

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Chris ***********

Cigna, go with a global

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Eric ********

Expecting Thai insurance companies to pay out .. ahhh think again .. 😕

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Atchara *************

You can provide them the application form frist and after they approve you can make a payment, Krungthai Axa also can do this way. It's takes some time because there are many processes, especially if you are from sanction country naka.

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Gee ******

ORIGINAL POSTER

@Atchara ************

yeah 9 days is not acceptable when other companies are about 2-3 days for approval.

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Gee ******

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กะลาสี *****

I had a friend who had their health insurance. He had a stroke and was in the ICU. They would not pay the hospital directly for his care. His long term girlfriend ended up taking the money out of her personal account to pay. He died quite quickly and she told me that they only paid about 40% of the costs and that involved many hours on the phone for her to get that much refunded.

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Gee ******

ORIGINAL POSTER

@กะลาสี ****

not good at all

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Gee ******

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Wayne ********

probably quick to grab your money also xxx good luck

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Gee ******

ORIGINAL POSTER

They're even slow at that. They haven't completed my policy even though i paid them! Im going to cancel. Their service sucks!

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Gee ******

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