How can I talk to a live person at AirAsia for flight cancellations or issues?

The only available agents are at their desk at the airport

There is but you have to use a some technique/tips on word choices which I can’t remember.

Anyway, there’s direct line that you can speak with their agent.

There's no refund for budget air ticket.

Not only do they have zero customer service but twice they damaged my fairly new luggage and the last time was a full size piece that they broke the wheel off and ripped the fabric and they refused to pay anything toward replacing it! Besides the fact that I am almost 70 with a lot of luggage at the airport so I had to get this disabled bag out to a taxi and then have the taxi driver lift it up into the hotel. It would have been better if I was heading home but I was in transit still and of course had to immediately go by a new one.

They canceled a flight at the start of COVID and I waited 6 months for a refund but only in credits not in cash , probably the worst airline in Asia !!!

They don't have live cs, you can only reach them through email which will also take days for them to reply and a robot that knows nothing but the templates.

Always use a credit card so you can dispute the charge if the merchant is unresponsive.

Funny thing about AirAsia. You can not see where they fly. They do not have a route map. I asked about it in DMK, but they could not help me.

It used to be like when you write the departe airport, only the possible arrivals would show up. Now you have to guess. Makes no sense at all!

Yeah they are sneaky as folk. They offered a change of flights on my ticket but no flights to change to 🤬. I didn't even bother cancelling as I didn't want them to double profit off of the seat.

AirAsia suck. Owe a lot of $$ to a lot of people. Would suggest to book :

1. Always with a credit card. My credit card refunded my Covid flights after I requested….I did wait patiently several months first but finally decided to get my credit card company involved.

2. Would suggest u book with AGODA. They are the cheapest for hotels and started flights few years ago and are very competitive …cheaper than booking with the airline direct a lot of the times. The other good thing is they have a user friendly app to make changes and accessible customer service agents via toll free phone call or email should u need to talk with them. You will never get ahold of an AirAsia customer service agent. Just read the details of the flights with Agoda as they vary with the airlines…some include checked baggage and other so not.

Just type the word 'unacceptable' into the chat and he will redirect you to a real person.

Theyre total jerks now. I think the writing is clearly on the wall where they are headed and they know it.

Both Impossible.

A few years ago I was given this by an Air Asia representative at CM airport when I raised a fuss about never being able to reach a live person by phone. Might want to try it.

You don't get a refund if you cancel with a budget airline like this. I thought everyone knew that. Because of that there's no point in canceling. Just don't turn up.

Try getting a refund when Air Asia cancels your flight.

Still waiting for those covid promised refunds from 2020.

Yes, AirAsia is near impossible to get a live person, unless you go in person. I have also tried to cancel a booking. Not gonna happen. Change, sure. For a fee of course. Cancel... I don't even think that option is available on their website or app.

I used Agoda since they had to ping my phone which had a sim so could not ping main number. Agoda screwed me on checked bag which is normally included

Not air asia but Thai airways, i changed flight date 2 times, first time easy on my Thai phone app, unbelievably cost 30p !,. second time you can't do it on your app and your advised to telephone thai office, well we all know that means a long wait on phone, so i go on thai facebook messenger page and do "autobot" thing on there, worked like a treat, cost me £75 this time, and you don't get charged untill few days before your flight,. On both ocasions i got confirmation emails imediately ,."TOP TIP,." when changing flight dates try a few different dates and you will get a few different prices, mine varied from 30p up to £200+,.

Now everyone can fly but everyone cnt contact us.

True. Impossible to cancel but they give you back the airport tax if you can’t fly.

@Timothy *******

Always been bad

Correct on both counts. Eat the loss and move on 😞

Use their chatbot: First type in that you want to chancel a flight, then the booking reference... eventually you will get a response from a real person. But only via chat, not on the phone

Ten years ago we had booked flights around Asia for my Mum, for when she came to visit. She sadly passed away before travel and AirAsia refused refund. They lack morals.

Try booking them on expedia

Yes, I tried to book a flight last month from the USA. When I tried to pay, I got a message saying that it didn’t go through, so I tried again. Same thing happened so I went to my credit card account and there were 2 authorizations there from AirAsia but I still didn’t have a confirmation for the flight. Only chat with a bot available. No email or phone number could be found. What kind of a business operates that way? I won’t be using them again. Much better experience with VietJet.

Just call their main offices in Singapore.

Yes. I always go to the airport where they have a customer service counter.