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What should I do if my AXA insurance policy has the wrong passport number?

Insurance Issues AXA Passport Number Correction Customer Support Expat Life in Thailand

Dec 8, 2021

3 years ago

ORIGINAL POSTER

#insurance hi I have a question.

I booked and paid for my insurance. Using AXA

Now when I get my policy and read it, I notice that my passport number is incorrect, ( it was my fault) 

I have been trying to contact anyone since Friday with no reply, does anyone have any ideas I will I have to bite the bullet and find another policy

Thanks

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TLDR : Answer Summary

The user has booked AXA insurance but noticed an incorrect passport number on their policy. Despite attempts to contact AXA for a correction, they have not received a response. Community suggestions include emailing AXA for a new certificate, contacting a specific individual for assistance, or using Messenger for faster communication.

Luke **********

I used messenger and got a reply almost immediately.

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Lisa ********************

@Robert ********

might be able to help

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Paul ********

ORIGINAL POSTER

@Lisa *******************

thanks Lisa

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Paul ********

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Karim ***************

Email AXA and ask them to send another certificate with correct passport number.

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Karim ***************

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