OK so many of you struggling which is understandable so please follow my kiss guide
1 create a folder on your PC
2 copy your passport photos and document picture
3 right click each picture select properties
4 if more than half a megabyte use a photo editor to resize below 500kb I prefer Microsoft photo as it has an option to resize for web or email application
5 make separate subfolder for passport, insurance proof of relationship etc so it will be easier to select
The visa website timesout very quickly so trying to do the above will cause this for sure
If you get invalid access that is basically a"time-out" so logout and login again don't try to refresh the page just won't work
Also print out the declaration as you need to upload this near the final process ( take a picture and not forget 500kb or less )
Use the save function at the bottom of the screen so you don't lose your work if you need to continue a section click edit
Finally you need to print the declaration or save it otherwise you can't continue
Hopefully this helps some of you struggling
PM if you need help
The above is based on a PC or laptop using windows 10 and chrome or edge
Ok we all love Thailand that’s why we want to get back to Thailand BUT we all should know that in Thailand the officials love to move the goal posts and make up new rules for there own reasons that we can’t work out so stay calm