I think I am going to try Tod's suggestion. I will hold off on re-dating my insurance policy and will try again showing them I am already covered and have a new policy synced to my expiration date. If I can get them to look at the computer this time then I (we) will get a more definitive answer on this.
However, my current PC policy is in the database for travel purposes but I guess that doesn't count or it's just not possible to do it this way this time.
Interesting. I have had the same PC policy for a couple of years. But since I haven't used it to extend yet. They, I guess, don't know about it. So yes, maybe next year I won't loose time when I try to extend early.
Get a 1 year statement from your bank. Bring your bankbook. They may want to examine it. If they want copies then they will tell you. Since you have your bankbook with you it should not be a problem to get copies same day.