Hi I had the same thing in Pattaya.. bank too the money from my Australia account.. I went to the bank branch to complain..treated like shit.so went to make a police report. The ATM was replaced with a new one, which I have photos of..Went back to Thai bank . again treated like shit.i was told to get into contact with my Australia bank and lodge complaint.. after four months I can't get my money back.... Good luck..greg