STEFAN This happened to me with Qatar airways Lhr to Bkk via Doha.When Covid came in first the Thai government increased the visa exempt from 30 days to 45 as we were in Quarantine for 15 days in Bangkok.Qatar airways London would not accept the extra 15days and WE were made to pay to change our ticket Still trying unsuccessful to get money back
pre covid our local consulate in cardiff you had 1 A4 sheet of paper filled in two sides gave passport photos paid your money done in about 30 minutes or less .Now you need to be a photographer and an 3xpert in IT