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Answereda year ago

Why hasn't my TDAC arrival card arrived in my email yet?

THIM and TDAC notice
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Henry ************
asked Jun 10, 2025
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Hi I just filled in the TDAC arrival Card. It hasn’t come up automatically. Will it take a day or so before it comes to my email address
Answer summary
The post discusses delays in receiving the TDAC (Thailand Digital Arrival Card) confirmation email after filling it out. Many users shared their experiences, with some receiving the email almost instantly while others faced delays. Common suggestions include checking spam or junk folders and redoing the application if necessary. A few users also highlighted issues with the government system occasionally sending incorrect TDACs or failing to send confirmation emails. The importance of having a screenshot or printout for immigration officers was emphasized, as some have reported not being asked for it upon arrival.
33 repliesnewest first
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Henry ************
Henry ************
OP
I have arrived. I didn’t need to scan my TDAC on arrival. The immigration officer talk a very quick glance and it was business as usual. 60 day visa.
Henry ************
Henry ************
OP
Well I just received Two Emails from TDAC “20 hours” after I applied for the arrival card. I made a mistake on the first application. More importantly I received the email stating my correct application has also been accepted . The system has still got serious teething problem. Still content alls well and should end well.
Peter *******
Peter *******
normally within 1 minute, please check your spam
Pete *****
Pete *****
Check ur spam follder
Henry ************
Henry ************
OP
@Pete ****
I have done the arrival card 3 times and no emails at all. I’ve checked my spam folder but not there every time. I have taken a screenshot of the Arrival Card so hopefully it will be ok.
Neil ********
Neil ********
Never wanted to see it at Bangkok Sunday !
Niladri *********************
Niladri *********************
@Neil *******
when they scan your passport they will automatically know whether TDAC is filled or not. I saw many people being turned away from immigration after passport scanning because TDAC was not filled.
Neil ********
Neil ********
@Niladri ********************
ha ! They don’t tell you that when you file the tdac ! That’s good to know cheers
Pui *****
Pui *****
@Neil *******
it shows on the computer screen for the immigration officer. They only need your screenshot or printout as a backup. Otherwise they won't ask for it.
Henry ************
Henry ************
OP
@Neil *******
is there something or somewhere I need to scan before I go to the immigration desk for my visa stamp. Thank you
Neil ********
Neil ********
@Henry ***********
I had a screen shot of the Thai visa on my phone !
Kim *********
Kim *********
@Neil *******
tdac is NOT a visa as I said - it's an improvement of the old tm6
Neil ********
Neil ********
@Kim ********
Tdac tourist entry visa
Kim *********
Kim *********
@Neil *******
what visa? This is about TDAC which has nothing to do with a visa.
Garry ********
Garry ********
Just did mine and it posted to my email almost immediately
Tod *********
Tod *********
it's instant, the second you submit you should get the confirmation

It's NOT a race, go slow, get it right 😉 😛
Wayne ********
Wayne ********
No harm in doing it again
Andrew *********
Andrew *********
Mine was delivered in less than a minute
Bobby **********
Bobby **********
If it's your mistake shame on you. If it's a system malfunction, it is still your fault 😉
Peter *********
Peter *********
Was in my junk mail .Immigration officer did check my screen shot of TDAC .
Henry ************
Henry ************
OP
@Peter ********
I have tried 3 times and the email won’t go to my emails. Not even on spam. I have downloaded to my device but I can’t find it. I have took a screenshot so hopefully that will be ok. Thank you for your advice 👍
THAI ******************************
THAI ******************************
The government system sometimes has errors like this where the download is not available, and the email does not get sent, or even worse you are sent someone else's TDAC.

If you're within the 72 hour window you can use our system here for free which overcomes both of these issues, and detects them:

*******************************
Tony *********
Tony *********
Check your junk/spam folder
Henry ************
Henry ************
OP
@Tony ********
nothing so far. I’ll wait til morning. I most likely made a mistake in my email. Thanks 👍
Andrew *********
Andrew *********
It was almost instantaneous.

Did you get the prompt for your email and have you read the terms and conditions agreement after the medical declaration? IIRC
Simon *********
Simon *********
I never got an email, when I did it. I did take a screenshot, but the immigration officer, just took my passport and didn't need the screenshot or email.
Pui *****
Pui *****
@Simon ********
it shows on the computer screen for the immigration officer. They only need your screenshot or printout as a backup. Otherwise they won't ask for it.
Simon *********
Simon *********
@Pui ****
yeah, I think they you need a back-up, incase you made a mistake when filling out the form, or there is a problem with their system
THAI ******************************
THAI ******************************
@Simon ********
If the passport number + name was entered correctly then the system shows all previous TDAC submissions.

But if you do not have the QR, or document if things are slow they may stop you before you get to the counter, so its better to just save a copy (at minimum the TDAC number, or QR).
Henry ************
Henry ************
OP
@Simon ********
thank you very much. I may have made a mistake in my Email. Sometimes i make the mistake in writing “met” instead of “mrt” because they are side by side’. I will give it another go tomorrow. 👍
Bobby **********
Bobby **********
@Henry ***********
You don't check the screen before you press enter 🤣
Phil ******
Phil ******
Redid mine today, the email is almost instantaneous.
Henry ************
Henry ************
OP
@Phil *****
I’ll redo mine tomorrow .👍

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