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Why hasn't my TDAC arrival card arrived in my email yet?

Jun 10, 2025
4 days ago
Henry ************
ORIGINAL POSTER
Hi I just filled in the TDAC arrival Card. It hasn’t come up automatically. Will it take a day or so before it comes to my email address
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TLDR : Answer Summary
Users have reported varying experiences with the TDAC arrival card email confirmation process. Some received their confirmation almost instantly, while others experienced delays, with some not receiving it at all. There were multiple suggestions to check spam or junk folders due to instances of the confirmation email being misdirected. It was noted that if issues arise, reapplying might be necessary. Meanwhile, showing a screenshot of the TDAC submission often suffices for immigration checks.
Thailand Digital Arrival Card (TDAC)

WARNING: Only trust Thai government websites with .go.th domains or Thai agent websites with .co.th or .in.th domains, as these require verified Thai registration and cannot be registered anonymously.

The official TDAC form is available at tdac.immigration.go.th, which uses the official .go.th government domain.

The services by AGENTS CO., LTD. does NOT charge any fees for arrivals within 72 hours. If you need to book more than 72 hours in advance, there is a service fee of $8.

Do not trust other sites pretending to be a trustworthy agency. Pay attention to delivery time - the service operated by AGENTS CO., LTD. has 1 minute delivery time for arrivals within 72 hours.

Don't fall for sites pretending to be agents.co.th or the official government tdac.immigration.go.th website. Always double-check the exact domain in your browser.

Scam services may take days to process your application, others may not even do anything. With these TDAC scam services you also need to worry about double charges.

Please watch out for TDAC misinformation spread by fugitive Jesse Nickles and his many fake accounts on Quora, TripAdvisor, Reddit, and other platforms.

TRUSTED TDAC LINKS:

Official Government TDAC Form: tdac.immigration.go.th
Official TDAC form by AGENTS
Official TDAC information page by AGENTS (tdac.agents.co.th)

Henry ************
ORIGINAL POSTER
I have arrived. I didn’t need to scan my TDAC on arrival. The immigration officer talk a very quick glance and it was business as usual. 60 day visa.
Henry ************
ORIGINAL POSTER
Well I just received Two Emails from TDAC “20 hours” after I applied for the arrival card. I made a mistake on the first application. More importantly I received the email stating my correct application has also been accepted . The system has still got serious teething problem. Still content alls well and should end well.
Peter *******
normally within 1 minute, please check your spam
Pete *****
Check ur spam follder
Henry ************
ORIGINAL POSTER
@Pete ****
I have done the arrival card 3 times and no emails at all. I’ve checked my spam folder but not there every time. I have taken a screenshot of the Arrival Card so hopefully it will be ok.
Neil ********
Never wanted to see it at Bangkok Sunday !
Niladri *********************
@Neil *******
when they scan your passport they will automatically know whether TDAC is filled or not. I saw many people being turned away from immigration after passport scanning because TDAC was not filled.
Neil ********
@Niladri ********************
ha ! They don’t tell you that when you file the tdac ! That’s good to know cheers
Pui *****
@Neil *******
it shows on the computer screen for the immigration officer. They only need your screenshot or printout as a backup. Otherwise they won't ask for it.
Henry ************
ORIGINAL POSTER
@Neil *******
is there something or somewhere I need to scan before I go to the immigration desk for my visa stamp. Thank you
Neil ********
@Henry ***********
I had a screen shot of the Thai visa on my phone !
Kim *********
@Neil *******
what visa? This is about TDAC which has nothing to do with a visa.
Neil ********
@Kim ********
Tdac tourist entry visa
Kim *********
@Neil *******
tdac is NOT a visa as I said - it's an improvement of the old tm6
Garry ********
Just did mine and it posted to my email almost immediately
Tod *********
it's instant, the second you submit you should get the confirmation

It's NOT a race, go slow, get it right 😉 😛
Wayne ********
No harm in doing it again
Andrew *********
Mine was delivered in less than a minute
Bobby **********
If it's your mistake shame on you. If it's a system malfunction, it is still your fault 😉
Peter *********
Was in my junk mail .Immigration officer did check my screen shot of TDAC .
Henry ************
ORIGINAL POSTER
@Peter ********
I have tried 3 times and the email won’t go to my emails. Not even on spam. I have downloaded to my device but I can’t find it. I have took a screenshot so hopefully that will be ok. Thank you for your advice 👍
THAI ******************************
The government system sometimes has errors like this where the download is not available, and the email does not get sent, or even worse you are sent someone else's TDAC.

If you're within the 72 hour window you can use our system here for free which overcomes both of these issues, and detects them:

*******************************
Tony *********
Check your junk/spam folder
Henry ************
ORIGINAL POSTER
@Tony ********
nothing so far. I’ll wait til morning. I most likely made a mistake in my email. Thanks 👍
Andrew *********
It was almost instantaneous.

Did you get the prompt for your email and have you read the terms and conditions agreement after the medical declaration? IIRC
Simon *********
I never got an email, when I did it. I did take a screenshot, but the immigration officer, just took my passport and didn't need the screenshot or email.
Pui *****
@Simon ********
it shows on the computer screen for the immigration officer. They only need your screenshot or printout as a backup. Otherwise they won't ask for it.
Simon *********
@Pui ****
yeah, I think they you need a back-up, incase you made a mistake when filling out the form, or there is a problem with their system
THAI ******************************
@Simon ********
If the passport number + name was entered correctly then the system shows all previous TDAC submissions.

But if you do not have the QR, or document if things are slow they may stop you before you get to the counter, so its better to just save a copy (at minimum the TDAC number, or QR).
Henry ************
ORIGINAL POSTER
@Simon ********
thank you very much. I may have made a mistake in my Email. Sometimes i make the mistake in writing “met” instead of “mrt” because they are side by side’. I will give it another go tomorrow. 👍
Bobby **********
@Henry ***********
You don't check the screen before you press enter 🤣
Phil ******
Redid mine today, the email is almost instantaneous.
Henry ************
ORIGINAL POSTER
@Phil *****
I’ll redo mine tomorrow .👍
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