When I applied for retirement visa at Thai Embassy London, they told me my ORIGINAL police record certificate was unacceptable and needed to be notarised by a lawyer. The lawyer told me she could not sign my original but could copy and sign that the copy was a true copy. Thai embassy accepted that. 🤣😂
I'm no spring chicken Nick so not as smart on a laptop as some but I always do it online now. Remember, you can submit 15 days before so there's plenty of time to give it a go. Of course if you get a new passport you have to go in person the first time.