@Jhon ******
i’m surprised why I didn’t think about that myself but yes I use the assistance and I go from England to Bangkok every year and I’ve always booked the assistance when I get to the airport and the fast track system works very well and people are always helpful so I’ll try that and hopefully somebody will help me at the airport to fill it in. I don’t want to give the impression that I don’t know how to use technology but this one has really wound me up with the website 😅 thank you very much.