I understand also the pressure from the people who is working in immigration, dealing with all the foreigners need to extend visa. Both parties are under pressure... Under heat and worrying. But with the right explanation and right answers everything will be solved.
So we talked to the office of my condo and they never had this issue before. And they don't even know the owner.
But they called an immigration officer and said all good with the papers. And I should call her when we arrive at the immigration. Very helpful. But just the guy at the reception at the immigration. We tried to ask a question and told us go away and don't ask why why why why. But we asked because we didn't understand much because we have a paper letter from the office whish is required. Anyways hope all will be OK. My friend from the u. K got extended without it. So that's why we asked. So hopefully later this afternoon will have it. Will keep you posted here...