Want to scan with QR to pay? There’s a solution! TrueMoney Wallet supports PromptPay… as long as you upgrade to an Advanced Account!

It took me a while to figure out how to upgrade because it always seemed to fail, plus it took a handful of chats with customer service to get good answers. I finally got it working! So I thought I would share the solution, and the reason!

FYI, this worked for a DTV visa with an American passport. I don’t know every solution for every visa or country, so I can’t promise this will work for everyone. But, this will probably help for a bunch of situations!

First, of course, create a True Money Wallet account. Next, when upgrading, pick the document that applies, for me it was Non-Immigrant Visa.

For work, put “freelancer,” and/or for location, put “home.”

Next, you will submit two photos for proof:

⁠1. A photo of your e-visa (printout or a picture of your computer screen displaying the visa)

2. A picture of your visa stamp passport page (such as the DTV stamp) NEXT TO YOUR FACE!!!!! That part is very important and this missing bit of info required to complete the step.

Why do you have to take a picture of the stamp page next to your face? According to the support agent that helped me, it’s because American passports, for example, do not show the passport number on that page. Because that information is missing, they require a second bit of information in the photo, such as your face.

Please do not ask me to explain the logic here, because I absolutely will not be able to. But, I can tell you for a fact that this worked for me!

Good luck, I hope it helps those in need!