The Los Angeles consult actually answers the phone once in awhile, as opposed to NY where the automated system just hangs up on you. Try calling right before they close, when they’ve finished most of their stuff for the day
Similar posts have appeared over the last couple days. When I applied, the officer told me “make sure your name is spelled correctly because there have been a lot of people getting denied because they don’t spell their own name right.” I’m 99.99% sure I entered my name correctly. Thank god I saved the application before I submitted it, and looked back over everything. I found a mysterious error had appeared in the spelling of my name. Luckily I caught that.
Maybe your husband didn’t put a hyphen in, but it seems the website randomly messes up names for no reason. Example: last post I read, person got denied for using a zero instead of the letter O. I highly doubt they actually made that mistake on their own