No mine was quick. Check that you have uploaded things and while we would just upload on there you have to upload the photos then at the bottoms of each photo you’ll see 3 icons you have to hover over one and the first one is the one you have to press again to save it as an upload
I’d get things moving. The insurance is easy I used eis on here they have an Axa one which works well and is reasonable. The quarantine hotel you need to move along with to get good price with too
Contact expat insurance scanner on here. They will give you one for 90 days doesn’t matter where you’re going from it’s all done online with Axa Thailand