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How can I resolve issues with my AXA Insurance Certificate for an O-A Visa in Thailand?

AXA InsuranceO-A VisaThai ImmigrationInsurance RequirementsForeign Insurance CompaniesVisa DocumentationRTE DCThai General Insurance Association
Dec 29, 2020
4 years ago
Chris *****
ORIGINAL POSTER
Just got email from RTE DC stating my AXA Insurance Certificate (O-A Visa) needs to have 3 officers signatures because it’s a “Foreign Insurance Company”. Can someone please post or send me a PM of a copy of their AXA Insurance Certificate?

I’m confused. AXA is clearly listed under the TGIA (Thai General Insurance Association) website...which the RTE DC provides a direct link to on the RTE DC website.
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TLDR : Answer Summary
The user received a notification from the RTE DC that their AXA Insurance Certificate for an O-A Visa requires three officer signatures because AXA is considered a foreign insurance company. This has caused confusion as AXA is listed on the TGIA website and widely recognized in Thailand. Other users shared their experiences with AXA insurance, suggesting it should not be problematic, but the RTE DC seems to have outdated information. The conversation also includes suggestions to persist in communicating with RTE and seek clarification from a real person and not just automated responses.
Bruce *****
Just add two bogus signatures and upload it
4 years ago
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Chris *****
ORIGINAL POSTER
4 years ago
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Chris *****
ORIGINAL POSTER
4 years ago
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Chris *****
ORIGINAL POSTER
4 years ago
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Chris *****
ORIGINAL POSTER
Thank you for everyone trying to help by saying AXA is a foreign or international insurance company.

AXA is listed, by the Thai Embassy, as an authorized and approved THAI insurance company.
4 years ago
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Alessandro **********
Axa is French. Then you have Krungthai Axa here.
4 years ago
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Robert *********
and you have AXA International here as well. I deal directly with them.
4 years ago
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Robert *********
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Viem ******
Hi Christ, Axa is french company and even in Hua Hin, there is AXA but because you re insuranced from abroad not in TL...like my previous case I had AXA in HH then they increased my premium, I took an offer online by a broker and cheaper...it happened that this one also is AXA but office in Hongkong, they contacted AXA in Hua Hin and they switched my file to AXA in HK without any problem. I advise you to have a certificate from your AXA stating you re covered with Covid 19 like my case when being asked....
4 years ago
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Chris *****
ORIGINAL POSTER
@Viem *****
 No, it’s not for Covid...it’s for long stay OA. I have Luma for Covid coverage.
4 years ago
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Viem ******
@ChrisCho ***********
 ok as long as you re covered as well for Covid that they want to be sure you can cover your expenses related to this...well that's all I know about it...
4 years ago
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Viem ******
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Robert *********
They’re wrong , especially with the certificate you have. I’m an agent with axa here in Bangkok. They’re just not used to seeing that certificate and their systems are not updated. Try going the email route and get a real person not a drone to review your case.
4 years ago
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Robert *********
It's crazy I know. I lost a big client like that in the early days of this craziness. 40M baht coverage from AXA and they wouldn't accept it... just keep pounding at them because you won't be able to get the certificate they are insisting on. Your situation is like
******
of cases
4 years ago
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Chris *****
ORIGINAL POSTER
@Robert ********
4 years ago
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Chris *****
ORIGINAL POSTER
@Robert ********
 I sent the RTE DC office an email but they haven’t replied back yet. I did talk to a real person on phone...I told them AXA is a Thai insurance company. She didn’t seem to believe me.
4 years ago
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Robert *********
@ChrisCho ***********
 check your pm
4 years ago
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Robert *********
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Garrett ***********
@Rob *****
4 years ago
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John ********
I have the same insurance,there are 3 pages they send you after you pay. He 2nd page has the 3 signatures ( the schedule ) the 3rd page is the receipt
4 years ago
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John ********
It was a girl in Phuket recommended by this site, can’t remember her name, she told me just go online and do it myself, so quick and easy. Good luck
4 years ago
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Chris *****
ORIGINAL POSTER
@John *******
 who is/was your AXA insurance agent?
4 years ago
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John ********
@ChrisCho ***********
 what’s RTE-DC ?
4 years ago
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George *************
@John *******
 Royal Thai Embassy, Washington, DC
4 years ago
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George *************
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Pierre ***************
Prenez contact avec TunE luma health assurance
4 years ago
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Chris *****
ORIGINAL POSTER
I sent this email to the RTE DC. The lady from RTE DC on the phone said AXA is not an approved Thai insurance company...but it’s the very first company listed under the RTE website link...
4 years ago
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Brendan ********
@ChrisCho ***********
 AXA Sawasdee is for Thai coverage I think.
4 years ago
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Chris *****
ORIGINAL POSTER
@Brendan *******
 yes it’s Thai company but I’ll wait and see what the RTE DC says to do
4 years ago
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Chris *****
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Neil *********
Axa is actually a french company but they do have offices everywhere. My one is the same as yours and everyone else’s will be also as that’s how they look, I’m a financial adviser. So they’re talking crap honestly

I’ve also just checked the U.K. Thai embassy and no such thing in there
4 years ago
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Garrett ***********
What the f*? I tell you, they make something new up litterally every day.
4 years ago
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Kathy ****************
Nope always been this way, we went through the same geld our paperwork up 9 days.. Ours only had a place for 1 signatures but they wanted 3..
4 years ago
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Chris *****
ORIGINAL POSTER
What insurance did you have?
4 years ago
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Chris *****
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Oliver *************
@Garrett **********
 Yep Thats Thailand a knee Jerk Reaction
4 years ago
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Chris *****
ORIGINAL POSTER
@Garrett **********
 Strange...the lady from RTE DC called me by phone and I explained...AXA Insurance is a Thai company with headquarters in Bangkok.
4 years ago
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Garrett ***********
@Chri****
 Try re-uploading the insurance document and title the email "thai insurance company."
4 years ago
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Chris *****
ORIGINAL POSTER
@Garrett **********
 I sent message to my Thai insurance agent but it’s past midnight in Thailand so I’ll wait until she replies back in the morning. Thanks!
4 years ago
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Oliver *************
@ChrisCho ***********
 There are AXA Agents In this Group i Believe
4 years ago
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Oliver *************
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