Answered6 years ago
How can I resolve issues with my AXA Insurance Certificate for an O-A Visa in Thailand?
Just got email from RTE DC stating my AXA Insurance Certificate (O-A Visa) needs to have 3 officers signatures because it’s a “Foreign Insurance Company”. Can someone please post or send me a PM of a copy of their AXA Insurance Certificate?
I’m confused. AXA is clearly listed under the TGIA (Thai General Insurance Association) website...which the RTE DC provides a direct link to on the RTE DC website.
I’m confused. AXA is clearly listed under the TGIA (Thai General Insurance Association) website...which the RTE DC provides a direct link to on the RTE DC website.
Answer summary
The user received a notification from the RTE DC that their AXA Insurance Certificate for an O-A Visa requires three officer signatures because AXA is considered a foreign insurance company. This has caused confusion as AXA is listed on the TGIA website and widely recognized in Thailand. Other users shared their experiences with AXA insurance, suggesting it should not be problematic, but the RTE DC seems to have outdated information. The conversation also includes suggestions to persist in communicating with RTE and seek clarification from a real person and not just automated responses.
34 repliesnewest first
Click comment and we will ask for your email, then OTP, then name.
Bruce *****
Just add two bogus signatures and upload it
Chris *****
OPThank you for everyone trying to help by saying AXA is a foreign or international insurance company.
AXA is listed, by the Thai Embassy, as an authorized and approved THAI insurance company.
AXA is listed, by the Thai Embassy, as an authorized and approved THAI insurance company.
Alessandro **********
Axa is French. Then you have Krungthai Axa here.
Robert *********
and you have AXA International here as well. I deal directly with them.
Viem ******
Hi Christ, Axa is french company and even in Hua Hin, there is AXA but because you re insuranced from abroad not in TL...like my previous case I had AXA in HH then they increased my premium, I took an offer online by a broker and cheaper...it happened that this one also is AXA but office in Hongkong, they contacted AXA in Hua Hin and they switched my file to AXA in HK without any problem. I advise you to have a certificate from your AXA stating you re covered with Covid 19 like my case when being asked....
Chris *****
OP@Viem *****
No, it’s not for Covid...it’s for long stay OA. I have Luma for Covid coverage.Viem ******
@ChrisCho ***********
ok as long as you re covered as well for Covid that they want to be sure you can cover your expenses related to this...well that's all I know about it...Robert *********
They’re wrong , especially with the certificate you have. I’m an agent with axa here in Bangkok. They’re just not used to seeing that certificate and their systems are not updated. Try going the email route and get a real person not a drone to review your case.
Robert *********
It's crazy I know. I lost a big client like that in the early days of this craziness. 40M baht coverage from AXA and they wouldn't accept it... just keep pounding at them because you won't be able to get the certificate they are insisting on. Your situation is like
******
of casesChris *****
OP@Robert ********
I sent the RTE DC office an email but they haven’t replied back yet. I did talk to a real person on phone...I told them AXA is a Thai insurance company. She didn’t seem to believe me. Robert *********
@ChrisCho ***********
check your pmGarrett ***********
John ********
I have the same insurance,there are 3 pages they send you after you pay. He 2nd page has the 3 signatures ( the schedule ) the 3rd page is the receipt
John ********
It was a girl in Phuket recommended by this site, can’t remember her name, she told me just go online and do it myself, so quick and easy. Good luck
Chris *****
OP@John *******
who is/was your AXA insurance agent?John ********
@ChrisCho ***********
what’s RTE-DC ?
George *************
@John *******
Royal Thai Embassy, Washington, DC 
Pierre ***************
Prenez contact avec TunE luma health assurance
Chris *****
OPI sent this email to the RTE DC. The lady from RTE DC on the phone said AXA is not an approved Thai insurance company...but it’s the very first company listed under the RTE website link...
Brendan ********
@ChrisCho ***********
AXA Sawasdee is for Thai coverage I think.Chris *****
OP@Brendan *******
yes it’s Thai company but I’ll wait and see what the RTE DC says to do
Neil *********
Axa is actually a french company but they do have offices everywhere. My one is the same as yours and everyone else’s will be also as that’s how they look, I’m a financial adviser. So they’re talking crap honestly
I’ve also just checked the U.K. Thai embassy and no such thing in there
I’ve also just checked the U.K. Thai embassy and no such thing in there
Garrett ***********
What the f*? I tell you, they make something new up litterally every day.
Kathy ****************
Nope always been this way, we went through the same geld our paperwork up 9 days.. Ours only had a place for 1 signatures but they wanted 3..
Chris *****
OPWhat insurance did you have?
Oliver *************
@Garrett **********
Yep Thats Thailand a knee Jerk Reaction Chris *****
OP@Garrett **********
Strange...the lady from RTE DC called me by phone and I explained...AXA Insurance is a Thai company with headquarters in Bangkok. Garrett ***********
@Chri****
Try re-uploading the insurance document and title the email "thai insurance company."Oliver *************
@ChrisCho ***********
There are AXA Agents In this Group i Believe Chris *****
OP@Garrett **********
I sent message to my Thai insurance agent but it’s past midnight in Thailand so I’ll wait until she replies back in the morning. Thanks!Activity
13 joined13
people
Related
25What documents do I need for re-entry to Thailand with an O-A visa?
4.9k101315mo
Can I enter Thailand with an O-A visa if my insurance starts next month?
598359mo
Can I use my Spanish bank statements for a DTV visa application in Thailand, and how can I get them in English?
1.2k1159mo
How can I obtain a Certificate of Residence in Thailand on a Student Visa?
1.1k1119mo
What are some recommended insurance companies for an O-A retirement visa in Thailand?
1.7k15810mo
Is AXA Thailand health insurance suitable for obtaining an O-A visa?
2k11101y
What are the official rules and requirements for the Thailand OA visa?
2.4k20182y
What are the steps for obtaining a retirement visa in Thailand if I have 800k baht in a bank account?
2k10242y
What are the latest updates on insurance requirements for the O-A visa in Thailand?
3.9k34252y
Is a letter from the British embassy required for transferring my BOI visa to a new passport?
2k11263y
Is Falcon health insurance recommended for O-A visa renewal in Thailand?
722323y
What should I do about conflicting immigration stamps for my X-O visa in Thailand?
2.9k18393y
What is the best Thai insurance company for a Retirement O-A visa?
4.8k52144y
Can I extend my TR visa by 60 days in Thailand and are there alternatives to the 12 Thai insurance companies for the O-A Retirement Visa?
2.5k19254y
What are the insurance requirements for extending an STV visa in Thailand, specifically regarding the $100,000 coverage and the necessity for a Thai insurance company?
2.6k13414y
What should I know about the STV visa extension process in Thailand?
1.1k4135y
Is my AXA insurance sufficient for the Thailand Pass with a coverage of 100,000 USD?
997735y
Can I apply for an O-A visa extension in Thailand if my insurance starts on the same day my current extension expires?
3.8k28436y
What Are the Insurance Requirements for the O-A Visa in Thailand?
2.4k19197y
Will I need to show insurance when re-entering Thailand on an O-A visa?
2.7k7637y
What issues might expats face when using the new Thai online visa application form?
636157y
What are the income document requirements for applying for a Thai O-A visa from the US?
1.6k1377y
What documents do I need to extend a Non-O visa in Thailand if my wife is a foreign teacher with a Non-B visa?
747418y
Can I use a pension certificate from the UK embassy for my retirement visa application in Thailand?
2.1k1979y
How can I obtain a Multiple Entry O Visa from Penang as a father of a Thai child?
1k759y
Resources
Need help with your Thai visa?
#1 visa agent · 4,000+ reviews · 100,000+ expats served