Just got back from Penang with my Ed Visa 24th. They want all your docs. I did not have my Bank account details and showing the guy cash from my wallet (over 20k). Was not enuff. I asked to see his supervisor (I suspect the kid is new) and they accepted the application.
I am going to send an email to the consulor there and let him know the embassy is getting a bad reputation. And one to Penang tourism as they will go have a word with the embassy and apply some pressure
But go see Jim. Nothing but good reviews and I was going to but he was not open when I headed off to the embassy. He cost not much more than the taxi fare to go yourself and saves you a few hours standing in the heat