@Kyle *********

Yes, because that was what was asked in the application form. I assumed they would ask for my other documents (which I have prepared already) in the “additional documents” section.

I had no other areas to upload PDFs.

@Henrik ****

Says that on all other embassy websites too. But I’ve gotten much better service on cheaper visas.

Yknow what, I’m gonna stop arguing with you. Continue to be happy with whatever services you receive.

Anonymous participant Yes I have those documents ready, however there were only 3 sections where I could upload PDFs and none of the 3 questions were asking for monthly income. Thus I did not submit it there, thinking that it’ll be asked for in the additional documents.

@Henrik ****

I'm not crying. I'm asking for advice and solutions to what I can do. I'm responding because you started with the hostile assumptions.

I want to apply again and thus I'm writing and looking for solutions. If you have nothing good to add and just want to defend their system, then please stop responding here. Thanks.

@John ******

Yes, like I said, I got blindsided by the fact none of these information was stated on their website nor application form.

For example financial evidence: in the list of requirements, evidence said to include 3 months worth of bank statements. But from my research here, it says I have to include invoices/proof of income as well - but I assumed that would be asked for in the "additional documents" section and not to have it merged into 1 PDF with my bank statements.

How is everyone standing up for blatant inefficiency of their website together with the unhelpfulness after accepting a $500 fee for a visa?

@John ******

Because it's $500. If it was under $100 and they rejected it sure. But I've never lost $500 in 7 days in my life. I've applied for multiple visas before for work, study, travel throughout my life and have always gotten help from the embassies in application, and they cost lesser than $500.

This was a $500 application and 0 contact whatsoever with the embassy and then a straight out rejection...?

I prepared all the documents listed in their website, and submitted the documents on their application form to a T. How am I supposed to know these "hidden rules" to add in extra information to other PDFs?

@Henrik ****

They used $500 worth of man-hours? I've applied for a visa in other countries for $80 and they took the time to explain where I applied wrongly and allowed me to make changes. Rejecting a visa outright should be because of proper reasoning, rather than a lack of documents. And I did not lack documents, I was just not given any other areas to upload them. FYI: You can't upload more than 1 pdf per question in their form

@Colin *******

Yep, I now know it was a mistake. It's not my first time applying for visas to live overseas. I'm just surprised that a visa this expensive couldn't be less helpful. I prepared every single document they asked for, I just didn't submit them the first time around because there were no sections that asked for these documents.

I assumed they'd ask for it in the 'additional documents' process.

@Henrik ****

I know it's non-refundable. But I expected it to be more helpful. When I applied for my visa to Korea years ago, it only cost me $80 and they were extremely helpful - telling me what kind of documents I was missing, and how I should get them.

If a required document should be submitted, have a section where you can submit. Not have people guess and search for other information online.

Even cramming info into PDF was not something I read about in this group, but on reddit instead after searching for reasons why I got rejected.

@Henrik ****

Yes I just got blindsided by the fact that none of these information were readily available during the application process and all I did was follow the application form online. It's quite stupid to have to "do your own research" when they charge $500 for the application and the application form isn't even properly done up.