@Colin *********

a few things can trigger bank app to lock. If you renew your passport and forget to update with bank or your wireless carrier it will lock again. But updating beforehand does not necessarily guarantee that your bank app won't lock you out ! Pretty complicated

@Stuart **********

eventually every single foreigner will go through this bank and wireless carrier issue

@Stuart **********

it is not about visa type or customer. I have the best LTR-P visa yet it still happened to me 2 weeks after updating my new passport and visa info at the Bangkok bank

@Colin *********

I updated passport info at the AIS shop. Now AIS app works. But I did not go to Bangkok bank yet because I withdrew about 40,000 baht using the bank book. My bank app is still locked

@Jo *********

I have LTR-P, nothing happened until yesterday, then all stopped working.

The Bangkok bank app lock screen gives the phone number 1333 to call for help about sim card - bank name mismatch. After following many voice options you finally hear a message that tells you to visit a local bank branch to solve the problem. What a help that was !

@Tommy ******

you are correct, I changed my passport 1.5 years ago. AIS still had the old passport number. They updated it today and took a fresh photo as well. So today's bank app lockdown was due to wireless company not having my new passport info.

@Chris ****

Actually, 2 weeks ago I wanted to increase my daily money transfer limit in my Bangkok bank app. It did not let me do it. So I went to a Bangkok bank branch 2 weeks ago, they took my passport and had me sign dozen pages and took pictures etc, then I was able to change the daily limit .. until today when this time they totally locked my app. I think we will continue having these issues until they have enough of it

@Dave ********

they are determined to not let anyone preemptively avoid their beautiful photo/passport/wait in a queu activity

@Glenn ****

a lot of agents were involved opening bank accounts using fake documents and phone numbers under third party names. Everyone was happy making some extra revenues this way until the scammers started hurting Thai citizens. Now they don't know which account is fake which one is real, everyone must go and verify their info