The way it works is your payment is securely processed directly into a merchant account that is owned by the related hotel.
Each one of our partners have secure access into a back-office system which they can view your documents, and details so they can quickly confirm/approval when you apply for a Thailand Pass. This allows us to remove the insecure email-based document collection which most hotels use.
This should remove majority of the communication between the hotels which can be hard due to timezones.
If you have any issues with our INSTANT CONFIRMATION hotels you can report it here
***************
. We hold them up to higher standards.
In the coming weeks we will be expanding our partnerships to over 150 hotels.