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What should I do if my visa application was rejected due to a minor typo in my name?

Sep 4, 2025
3 days ago
I applied the DTV and got rejected for a reason that seemed to be ridiculous. The reply said that my application was cancelled because when I input my name, there was one missing "-" and not exactly the same as that on my passport. Do you have similiar reject experience due to this kind of small typo difference? They took my money and kick me out just due to this easily correctable typo which I don't it can be classified as a mistake......
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TLDR : Answer Summary
The original poster shares their frustration about their DTV visa application getting rejected due to a minor typo in their name. Although the system correctly formatted their name in the rejection email, the application was cancelled for not matching the passport exactly. Several commenters share similar experiences and emphasize the importance of ensuring that all application details exactly match those on the passport, noting that such issues often lead to rejections and suggest double-checking information before submission. Some users highlight the strict policies of the Thai immigration system regarding name discrepancies and express concerns about the inflexibility of the process.
DTV VISA RESOURCES / SERVICES
Henrik *****
It is very explicit and thoroughly mention on most Thai Embassy websites, that the Passport information has to be EXACT as in the passport, and if not it will be rejection and loss of visafee.

So you only have you self to blame for that rejection.
Dennis ******
Undeniably your error. But it's not fair at all regardless of what the bootlickers on here say.
Vincent ********
Ridiculous ?

They are not asking too much, they ask what is your name

If you have 4 names you should put them.
Anonymous ******************
Divvy
Eric ********
Same thing to me exactly like I bumped the key beside the enter key … 20,000 baht in paid Vancouver. Was a blessing tough the LTR is way better I don’t know why anyone bothers with the DTV really for all the headache it seems. Look up LTR and there’s another one you can just buy straight out no hassle for like 20k 10 years done .
Anonymous ******************
You should better off staying at your country 555
Anonymous ******************
No sympathy. Schoolboy error.
Bill *********
That is your fault, you always triple check before you send things. Of course they rejected you, it’s a government form.
Will ************
Its what is typed in the machine readable data in the passport that matters.
Anonymous *************
ORIGINAL POSTER
Actually it was a kinda dark humor that the reject email format my name correctly yet they reject my application saying my name was wrongly input.
Thail******
Well, it does say special characters are not allowed. I guess hyphens aren’t special.
Thail******
I meant that if special characters are allowed, then you submitted correctly — name without the hyphen. My kids have hyphenated surnames, but in Thai, they drop them as they’re not allowed. Sorry you got cheated!
Anonymous *************
ORIGINAL POSTER
Thailand420 now I know as well
Christopher ***********
They had the cheek to inform you that because their OCR software can’t read a hyphen you lost your application fee? I suspect no one agreeing this is correct has lost $
*******
USD in similar circumstances. No way would they accept that.
Anna *********
@Christopher **********
it’s happened to all sorts of people who didn’t check properly regardless of where they were from
Anna *********
@Christopher **********
rubbish airlines are very particular as they have to bear the cost of any repatriations
Christopher ***********
@Anna ********
Not rubbish. You appear to be arguing to suit yourself. There are reports of flight booking names being amended (slight corrections) at airports either free or for a nominal fee. Others have posted they were worried their middle name was missing but upon checking-in nothing was mentioned. Only government departments insist it’s the applicants responsibility to ensure their own systems are working correctly. Does it please you when other people lose out unnecessarily?
Christopher ***********
@Anna ********
That makes it worse. Fortunately, airline check-in (for example) are reportedly more customer focused. Middle names missing or reversed with surnames etc appear to be accepted. They understand the reality of different nationalities formats and the quirks of airline/travel agent booking systems. Plus, it’s harder to be tough when you’re face to face with a person. Easy to be awkward when they’re on the other end of an email.
Kevon ********
I've seen another post similar to this. I was a bit concerned because I have a ' in my legal name but the system wouldn't let me add it. I did however get approved.

But yes, this is common. Most people are going to reply that you should've double checked. In which, they're not wrong. You will definitely have to reapply and pay the fee again.
Anonymous *************
ORIGINAL POSTER
@Kevon *******
that is exactly my case. There is no document explaining how to format correctly when entering our name which is not western format originally. I just trust the auto machine readable format on their website app when I upload my passport and they reject what was read by their web app……
Anonymous *************
ORIGINAL POSTER
Anonymous participant the reject email explicitly said I should follow the exact “ punctuation mark”. In my case there is only a “-“ in my name. So I assume they refer to this “-“. So much for the interpretation for what is it all about. Sounds like a need for a philosophy or linguistic class for me to work out this :-)
Mike *******
Anonymous participant Agree. Passports are standardised and the embassy has a duty of care to you, their customer. A reasonable person would expect a decent standard of competence too. If I were you, I would put together another email stating these points and asking them to waive the fee. If they won't, initiate a chargeback with your bank/credit card company. They will ask the embassy for an explanation. If they agree with you or the embassy fails to respond within 30 days you will get your money back.
Emile ******
@Mike ******
isn't the fee a processing fee? They processed the application, the details didn't match, that is no fault of theirs.
Mike *******
@Emile *****
With accepting money goes a duty of customer care. They didn't actually process the application. Their poor OCR software failed to read a hyphen and cancelled the application. If the applicant decides to go down the chargeback route his bank/credit card company will decide whether the embassy's reason for failing to provide their service is reasonable and acceptable.
John *******
@Mike ******
He might get his money back via chargeback, but that potentially could leave a red mark on permanent record, potentially never getting another Thai visa. I would be very careful before asking for a charge back when it relates to a government,
Mike *******
@John ******
You forget that the embassy might actually agree with the applicant that the process they've been instructed to follow is unfair. Are there any instances of anyone who has instigated a chargeback suffering as a result? If I was a true digital nomad with no ties to Thailand I wouldn't give them the opportunity to do that to me again. I would explore other options including going to alternative warm and economical destinations.
John *******
Anonymous participant
Ivan ************
@Jo**
that explicitly says "special characters are not accepted" and he was rejected for leaving off a hyphen (not an alphanumeric character, and omitted by their own OCR). He followed the instructions exactly.

Noun

special character (plural special characters)

(computing) A symbol that is not an alphanumeric character; a nonalphanumeric character.
John *******
@Ivan ***********
Kind of hard to tell without seeing what they shared with him. In the many other examples of people’s applications being canceled, they often just say because of a mismatch, so did they really mention the “-“or was that the poster’s assumption. He also says some very vague statements about it not being the same as that on his passport.
Anna *********
Of course you were rejected

Tim Smith is a completely different person to Tom Smith. What did you expect them to do?

It’s not their fault if you can’t type your name correctly and yes, this has happened to lots of people who didn’t follow the process correctly
Alan ********
@Anna ********
No they wouldn't. A missing hyphen isn't significant. It's obvious it's the same person. Only an idle and thoroughly awkward government organisation would do this. People who laugh at the misfortunes of others have problems.
James ********
@Anna ********
simply, they hould have a correction opportunity with the Evisa online application system. Sadly nobody bothers to care. So those who seek any Thai Visa, are subject to swift rejection vs opportunity to correct.
Anonymous ******************
@James *******
The old "entitlement" chestnut again. Foreigners should be allowed to get their names wrong, fail to pick it up in the double check (having been warned already), but then cry when an embassy official notices the applicant doesn't know their own name! This Generation Entitled is laughable
Mike *******
Anonymous participant 946 Poor attempt at trolling. The OP didn't get his name wrong (read what he has stated). The 'warning' to which you refer translates in this case as; 'we have poor software developers'. You say 'an embassy official has noticed'. They don't, applications with a name 'mismatch' are cancelled before they see them. You really need to try harder next time.
James ********
Anonymous participant 946 I disagree with you. The Thai Embassy or Consulate often requests additional documents. WHY can't they simply ask the applicant to double check the initial data entry regarding their name and place of issue of their passport ???
Anonymous *************
ORIGINAL POSTER
@Anna ********
obviously is not miss spelling. There is a lot of names on different culture that are represented different in English. Sur name, family name and first name order differently jn different cultures. Also a hyphen or a comma and a space can show up differently in different documents. My case is not miss spelling but formatting difference.
Anna *********
Anonymous participant you were the one who kept calling your error a typo not me🤣
Anna *********
Anonymous participant but obviously not the same as your passport which is what is required

Fair or not that’s the way it is and it’s happened to lots of who didn’t check properly
James ********
@Anna ********
and should be a changed process procedure IMHO.
Anonymous *************
ORIGINAL POSTER
Anonymous participant did you reapply again with the “correct” naming format and pay again?
Shandy ********
Anonymous participant I have a hyphen in my first given name as well, and when the system captured it, and it's displayed differently on the biographical page on the passport. In the MRZ (machine-readable zone), it omits the hyphen, but my full name above shows it. The OCR in the e-visa application system separated my first name into first and middle incorrectly and left out the middle name. I corrected the first name but didn't input my middle name. Didn't think omissions of non-essential (in some cases) parts of your name were errors. Actually didn't think my middle name is important for a visa. So, yeah, I got rejected but ended up getting accepted later. I also don't agree with it, and it isn't common to take large application fees for minor errors in other countries, despite the vigorous defense this topic seems to provoke here.
James ********
@Shandy *******
agreed 👍
Anonymous *************
ORIGINAL POSTER
FYI. There is nothing call "family name" on my passport that corresponding to the field on the webform. And there is also nothing call "first name" or "middle name" on my passport. Some culture name that as Surname and Given Name. That is what I mean formating difference.
Julien ****
Anonymous participant Passport are meant to overcome this, don't they ?
De *****
@Anna ********
The reasonable thing to do is allow a simple correction rather than forcing a new fee and application. Otherwise it looks like a money grab.
Todd *********
@De ****
consider it low level Darwinism
Elías ********
@De ****
the website tells you in advance that corrections aren't allowed, before you choose to pay
Kevon ********
@De ****
while it's courteous, the applicant does mark, agreeing that all information is accurate and correct. The system even allows you to confirm the information before submitting the application. In addition to that, there are several Facebook groups that allow you to ask questions and double check. To even drive this home, embassies even accept emails.

While I empathize, it's simply not the embassy's responsibility.
John *******
@De ****
- They place warning notices everywhere telling you that any mistake can’t be fixed and the double check and ensure you entered everything correctly. If not, they are up front, saying you will lose your fee.
Mike *******
@John ******
Government departments are full of themselves the world over. Doesn't matter what they write on their websites. In accepting fees they have a duty to deliver their service. Where they fail to do so we have recourse to our banks/credit card companies who will determine whether we have had a fair deal or not.
Anna *********
@De ****
if they did that they would be allocating visas to all sorts of fraudulent people or giving visas to people that weren’t valid because it had the incorrect name on it

Surely any Visa that is approved has to match the name on the passport

If you can’t enter your name correctly that’s your fault
Anna *********
@Jo ******
pointless
Jo *******
@Anna ********
enjoy the consequences of your self righteous gum flapping.