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Why was my wife's DTV application canceled due to an incorrect passport expiry date?

Thai VisaeVisaPassport DetailsVisa Application DenialImmigration AdviceExpats in Thailand
Oct 12, 2024
2 months ago
Nick ***
ORIGINAL POSTER
DTV application "canceled" (denied) because of incorrect passport expiry date. This was my wife's (dependant) application, evisa done in Shanghai. Already paid so we lost those 2400cny, about $340. Ive seen others been denied because of wrong name spelling, but keep in mind also other details need to be correct.

And if you upload your passport after you've entered these details then the form details are overwritten with what it reads from the passport, and this can be wrong. I don't know what happened in our case. Maybe the day/month was swapped or something like that. We didn't notice it when looking over the application before submitting. It feels a bit unfair that these small details makes you lose the whole visa fee. I'm glad we didn't pay 2M bath for the elite visa! (I know that's not handled like evisa)
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TLDR : Answer Summary
The thread discusses the unfortunate denial of a Thai eVisa application due to incorrect passport expiry date entry, pointing out the potential pitfalls of automated systems that can misread details. Various users share tips on ensuring accuracy, such as comparing the application data to the machine-readable section of the passport, emphasizing personal responsibility in double-checking submitted information. The community reflects on the financial implications of small errors in visa applications and shares experiences, advice, and potential alternatives for those facing similar challenges.
DTV VISA RESOURCES / SERVICES
Alex *****
same issue too

got cancelled

it is interesting, but my application passed "pending document check" and got rejected on "pending approval"

the issue was in the year of expiry.
2 months ago
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Nick ***
ORIGINAL POSTER
@Alex ****
 how do you know it was the expiry year, did they tell you or did you have a screenshot etc or the application saved? For me it was no way to know what we had written. It could have been the embassy staff that made a mistake also for all that I know.
2 months ago
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Nick ***
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Gary *********
Did you re apply and how did that go? Same issue for me.
2 months ago
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Nick ***
ORIGINAL POSTER
@Gary ********
 no didn't reapply. Might just use the visa exempt 60 days
2 months ago
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Nick ***
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Angelo ***********
The visa procession fee is for a reason. Someone has to WORK to figure if everything is oki. And then he decides: Yes/No. The work is the same, does not matter what the decision is.

Of course, you paid for some cake, but now you have no cake, that feels harsh.

However: month vs. day mistake is an extraordinary good hint!! As most countries use DD/MM/YYYY notation with either "/" or "." as separator, but some countries reverse it in many variations.
2 months ago
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Gautam *********
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2 months ago
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Jj ****
Good reminder !
2 months ago
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Wang ******
那你们后面签证通过了么
2 months ago
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Sahil ********
@Nick **
Sorry to hear that 🙁

I do have a few questions though...

1) How long did it take to cancel/reject your wife's visa application? Was this directly from 'Pending Document Check' or did it move to 'Pending Approval' before the cancellation.

2) Did you get your Visa approved from Shanghai? If so, what was the processing timeline like?
2 months ago
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Nick ***
ORIGINAL POSTER
@Sahil *******
 it took about a week, it went to pending approval. I applied in Europe.
2 months ago
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Nick ***
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Anita ********
I guess something can be said for getting the very cheapest visa that you can, at first, just to see if you pass that test. Maybe just go into the country and get the “free” entrance. At least then your passport will be checked. Then I wonder if you can see how your passport got recorded into their system.
2 months ago
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Shandy ********
Yeah, I had a similar experience with the image software generating an error on my application. I mean, it is partly due to the image quality of your docs ,but It really is unfair that a technology in the evisa system is creating errors in the application. This problem might even be avoided by eliminating this automatic application prefilling and having the applicant fill out the form manually.
2 months ago
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Luit *****************
@Shandy *******
 it is not the imperfect technology making the visa rejected, but the applicant not checking the results, so you cannot speak about unfair.

Technology never is 100 percent perfect, and there is a warming on the site.

Why should they stop using technology which saves a lot of people typing in everything, which also generate mistakes, because some people are too lazy checking the results of machine reading?
2 months ago
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Shandy ********
@Luit ****************
 There actually is no warning on the site, at least when I filled it out. It should be very clear on the information page that any minor error can result in having the whole application cancelled. I'm not sure about "lazy." Maybe some of us have some cultural expectations that consequences should be commensurate with the mistake, so the idea that typing 2 letters wrong results in hundreds of dollars lost is a culture shock.
2 months ago
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Luit *****************
@Shandy *******
 I don't know in which country you applied, but most embassies I have seen have instructions and warnings on their site.

In my opinion, the more expensive something is, the more carefull you should be.

Typing a digit wrong in a financial transaction could also cost you a lot of money.
2 months ago
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Ivan ************
@Luit ****************
 it's that you can type it right and it then changes it to wrong if it misreads your passport. It's not a great design, it should take the passport image first and then ask you to check the data. Not have you enter the data and then overwrite it. I can understand people missing this and this is not the first case, others have been caught like this as well, they entered data right but the system overwrote it wrong.
2 months ago
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Luit *****************
@Ivan ***********
 I am IT professional, and I have an opinion about the IT systems of Thai government instances, but I shall not mention it here.

I agree with you that they should force you to scan first and only afterward make it possible to correct.

I also do not understand why all Thai embassies have the visa information in a different format, but that is the same in Thailand where every immigration office is different too.

But with all the warnings it should alert people to check and doublecheck.

Some embassies even have complete guides with common made mistakes.

Personally I would have spend that effort in optimizing the system.
2 months ago
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Luit *****************
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Neil ********
@Shandy *******
 to be honest the OCR auto filling fields for people prob prevents more user error overall.
2 months ago
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Jonas *************
@Neil *******
 in the other hand why are we are we filling it in and then they are comparing it instead of they just take the it from there if the first place...

Tech is supposed to make things more easy....
2 months ago
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Neil ********
@Jonas ************
 it does for 99.9% of people, but most people are simply stupid
2 months ago
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Luit *****************
@Jonas ************
 In most cases tech makes this more easy, but it is not 100 percent, mainly because in this case the image is made with a phone by a user.

Not all phones are equally good, and not all users get the best result possible with their phone.

When the take it prom the picture, they are responsible, and the applicant should be responsible for his own application.
2 months ago
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Angelo ***********
@Luit ****************
 Yeah, for example the plastic on the front page of your passport has some light reflections, the human can abstract that away, and the machine says: I start reading the name at the corner of the reflection.
2 months ago
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Angelo ***********
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Henrik *****
Always take a screenshot of every page of the application, before go to the next page.

Many embassies clearly state on their website that you have to fill in the application excactly like the machine readable field at the bottom of the photopage of the passport, or the application will be rejected, since the staff can’t change those data.

“IMPORTANT

Simple mistake(s) could lead to rejection of your application. The visa fees will NOT be refunded in all cases.

The Embassy CAN NOT edit your personal details for you.

With a wrong full name, even if the Embassy had granted you a visa, you may encounter difficulties at the immigration checkpoints when you enter Thailand.”
2 months ago
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Nick ***
ORIGINAL POSTER
@Henrik ****
 The passport expiry date is not part of the machine readable fields at the bottom.
2 months ago
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Ivan ************
@Nick **
 it's there, check again. AFAIK it's an obligatory field and should be there on any passport. Second row, position 22-27. Possibly you had entered it right but then it misread from the MRV.
2 months ago
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Nick ***
ORIGINAL POSTER
@Ivan ***********
 you're right, it's there! Still not sure how the error happened though..
2 months ago
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Nick ***
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Irvin ******
@Nick **
 really? Mine has it.
2 months ago
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Irvin ******
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Stephan ***********
Sorry to hear that, but that all personal data have to be correct it's not really new. About the fee... the fee is not really for the visa (that's actually free of charge... well... kind of...)... you pay them for check your application. It's also clearly stated everywhere that the fee is to pay, wether you'll get the visa or not. Not nice, but that are the rules... in every country.

Sorry again, better luck next time... 🤞
2 months ago
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Luit *****************
@Stephan **********
 Part of what you pay is for the visa, for more expensive visa, there is not always more checking needed, but it might be because of milti entry and longer valid.
2 months ago
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Nick ***
ORIGINAL POSTER
@Stephan **********
 yes I know all that. But the tourist visa used to be cheaper so it didn't cost them that much to check the passport data for that visa. Anyway, just a reminder for everyone to be very nervous and double and triple check everything many times. And if you change anything (new upload etc) then you have to triple check everything again.
2 months ago
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Stephan ***********
@Nick **
 Double, triple and on top "4 eyes principle"... ;-)
2 months ago
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Stephan ***********
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