I'm pretty sure because I needed my work permit to create my account and pay, and every year it asks me to renew my documents to continue using TrueMoney. Lucky you got a glitch or something I guess.

@Tod ********

Roger that, thanks for the heads up. Should I keep you guys posted in case any other case similar like mine pops up? I really appreciate the help and attention

@James *******

Understood! Yes, that's the plan. Getting a new Tourist Visa from outside Thailand. If you know of any consulates outside Thailand that offer tourist visas easily we'd love to know. Thanks for the reply and assistance!

Thanks for the info

@Tod ********

! We'll definetly consider Savannakhet on our plans. I'd like to know more about the consulate in Penang, however.

Should I make a new post asking for experiences getting a tourist visa on Penang?

I ask about Penang because flights are affordable and as a mexican citizen I don't need a visa to enter Malaysia, so if would be ideal.

@Tod ********

Understood, thanks for the recommendation and for clarifying about my question. Do you consider that our current enter/exit history would give us any problems? We have no overextensions and have provided all required documents at all times.