Answered5 years ago
What should I do if my parents' Thailand Pass registration was rejected due to document issues?
Need some advice;
We got this message for my parents Thailandpass. WTH does this mean?
Thailand Pass system has rejected your registration due to
Please re-upload your documents
If you would like to make adjustments or attach additional documents, please re-register via the following link
We got this message for my parents Thailandpass. WTH does this mean?
Thailand Pass system has rejected your registration due to
Please re-upload your documents
If you would like to make adjustments or attach additional documents, please re-register via the following link
Answer summary
The Thailand Pass registration for your parents was rejected, likely due to unclear document uploads. To resolve this, ensure all documents are clear and re-upload them, preferably in JPEG format. Users suggest that taking clear photos with a phone can help with approval. Once you successfully re-upload, it's important to also verify the PCR test timing, which must be done within 72 hours before departing from their home country.
19 repliesnewest first
Click comment and we will ask for your email, then OTP, then name.
Tobie *****
OPThanks guys! Switched all to JPG through Adobe, and had the passes within 10 minutes approved!
Some more questions, does the PCR test have to be 72 hours before departure from main port or entering into Thailand? Also, do my parents need to show any additional documents (besides QR code+passports) when boards or entering Thailand?
Some more questions, does the PCR test have to be 72 hours before departure from main port or entering into Thailand? Also, do my parents need to show any additional documents (besides QR code+passports) when boards or entering Thailand?
Pauline *******
@Tobie ****
pcr test result required not more than 72 hours before departing your home country.
Ryan *****
Re-upload everything again...make it clear...convert your PDF to JPEG
Will ************
Make certain all your pictures are clear.
Tobie *****
OP@Will ***********
All couldnt be clearer to be honest 🙁I uploaded them in JPG and PDF...
Should I retake all the pictures in the hope they do accept them now?
Peter *************
@Tobie ****
yes All have to be jpg otherwise you should go to your parentes in stedTobie *****
OP@Peter ************
Im in Phuket so cannot go to them. Will find a way. Thank youMichael *********
It means it is struggling to read your information on the documents yu uploaded. you can try re loading using all Jpegs or take photos with your phone of the documents and upload them, i did this and got my approval in 2 minutes
Michael *********
Yes, you have to make a complete new application, use only JPEGS or photos from your phone
Michael *********
You would be better to take photos with your phone, transfer to your computer and then upload them from there, you can share from your phone to messenger and then download and save from there.
Tobie *****
OP@Michael ********
How do I make a JPG from PDF files?Tobie *****
OP@Gökhan *****
Thank you, indeed it was quite easy to convert through this.
Gökhan ******
@Tobie ****
most pdf viewers have an export option to PNG 
Kev **********
@Tobie ****
screen shot Tobie *****
OP@Michael ********
Alright, so does it want me to make a complete new application?Clear a mud at the moment.
I have only uploaded PDF and JPEG.
Steve *******
@Tobie ****
TP doesnt accept pdf, take screenshots of the pdf's and upload them.Michael ********
@Tobie ****
pdf will not workMichael ********
@Tobie ****
TITTobie *****
OP@Michael *******
My parents would never manged to do this by themselves...Who made this Thailandpass...Thanks though!
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